📍 Publix 1899 — 150 St Johns Heritage Pkwy NW, Suite 101, Palm Bay FL, 32907
Nov 5, 2025 → Nov 10, 2025
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 12, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Nov 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Nov 5 → Nov 6, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 10, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Nov 5, 2025Tech Off Site: Nov 10, 2025
Business Days Used2 / 4
04d budget
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 5 → Nov 5
Created
▶ Running
0
0 / 4
Nov 5 → Nov 5
L2 Screening
▶ Running
0
0 / 4
Nov 5 → Nov 6
Awaiting Parts
⏸ Paused
1
—
Nov 6 → Nov 6
Ready for Scheduling
▶ Running
0
0 / 4
Nov 6 → Nov 10
Scheduled
▶ Running
2
2 / 4
Nov 10 → Nov 10
Tech On Site
▶ Running
0
2 / 4
Dispatch0.0d
Material Management1.3d
Coordinators3.0d
Field Work0.4d
Billing0.3d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.3 days
Coordinators
3.0 days
Over SLA
Field Work
0.4 days
Billing
0.3 days
Created: Nov 5, 2025
Due: Nov 11, 2025
Completed: Nov 10, 2025 (1 days early)
📅
3.4 daysTotal Age
⏱️
2.9d in ScheduledLongest Stage
🔄
10 transitionsStatus Changes
⚠️
0.9d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay2.9 days stuck in "Scheduled"
⏱️
Total Delay0.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
1.3d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced the PC, set the screen resolution and calibrated the touchscreen.
🔍Technician Findings
Kiosk was functional.
⚠️Problem Description
Tech will be sent a PC for replacement.
Use this password to access the kiosk: miker0me0g0lfech0
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad