Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313432 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 6, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 27, 2025
✓ SLA Met (12 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Nov 6, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 7 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 2.0d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Billing
1.0 days
Created: Nov 6, 2025 Due: Nov 27, 2025 Completed: Nov 7, 2025 (20 days early)
📅
2.0 days Total Age
⏱️
2.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 2.0 days stuck in "Assigned"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
REPAIR IDP10 SPL INFICON

Timeline

📋
▶
2 Work Order Created Nov 6, 10:05 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Nov 6, 10:11 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 5m
⏳ 2.0 business days
✔️
Status: Completed by Tami Dawe Nov 7, 2:50 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Nov 10, 8:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Nov 11, 12:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 11, 4:29 PM
Invoice Number: SM-246201

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 6, 10:05 AM
Invoice #
SM-246201

Work Details (1)

Name Type Status Qty Amount Date
WL-02998291 Parts Open 1 $920.50 Nov 6, 10:06 AM

Details