Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313464 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 UNC Lenoir Health Care, Kinston, NC — 100 Airport Rd, Kinston NC, 28501

Nov 6, 2025 → Feb 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (234 biz days early)
Active: 29 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Jan 24, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Nov 6 → Dec 10, 2025
21 business days (not counted)
13d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 30, 2025
13 business days (counted)
Running total: 13 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Jan 22, 2026
15 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 23 → Jan 24, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Nov 6, 2025 Completed: Jan 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Dec 10 Ready for Release ⏸ Paused 21 —
Dec 10 → Dec 30 Scheduled ▶ Running 13 13
Dec 30 → Jan 22 Ready for Scheduling ▶ Running 15 28
Jan 22 → Jan 23 Scheduled ▶ Running 1 29
Jan 23 → Jan 24 Tech On Site ▶ Running 0 29
Dispatch 0.3d
Holding 21.6d (excluded)
Coordinators 30.7d
Field Work 16.0d
✓ SLA Met
Dispatch
0.3 days
Holding (excluded from total)
21.6 days
Coordinators
30.7 days
Over SLA
Field Work
16.0 days
Over SLA
Created: Nov 6, 2025 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
65.9 days Total Age
⏱️
21.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
41.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 22, 2026
Visit 2 Jan 23, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 118 days old
🚨
Primary Delay 21.6 days stuck in "Ready for Release"
⏱️
Total Delay 41.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
21.6d
Scheduled
15.1d / 2.0d SLA
Ready for Scheduling
15.6d / 1.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
15.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 SRobinson- Created follow up WO for the remaining. (WO-01349787)

12/30/2025 EMartin removing from FSE per request to reschedule remaining 6 devices for another time 

12/09/2025 EMartin FSE working with POC to get update on devices and POs for repair

11/06/2025 EMartin FCO will be completed with repair 


11/06/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01310465) -Follow up notes - Need EWO for WO-13784584


-Previous notes -


10/21/2025 EMartin dispatching to FSE onsite per request

10/21/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01310193) -Follow up notes -Need EWO for WO-13746555


-Previous notes -

10/17/2025 EMartin dispatching to FSE onsite per request

🔧 Work Performed
Changed out main board, was failed
🔍 Technician Findings
Attempted repair
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 6, 11:32 AM
Work Order: WO-01313464
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Nov 6, 2:03 PM
From: Entered
To: Ready for Release
Duration in Previous: 2h 30m
🚨 22.0 business days
🗓️
▶
3 Status: Scheduled Dec 10, 11:03 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Patricia Gordon
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-09T17:00:00.000+0000, 2026-01-09T13:00:00.000+0000
🚨 14.0 business days
📅
Status: Ready for Scheduling by Erin Martin Dec 30, 2:16 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 20d 3h
🚨 16.0 business days
👷
▶
4 Technician Assigned Jan 22, 10:37 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-22T06:00:00.000+0000, 2026-01-22T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22d 20h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-22T14:00:00.000+0000
🔧
▶
2 Status: Tech On Site Jan 22, 7:41 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 0.75
⏳ 1.5 business days
⏱️
▶
2 2x Labor Added Jan 24, 12:44 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 396
✔️
Status: Completed by Ryan Lewis Jan 24, 12:55 PM
From: Tech On Site
To: Completed
Duration in Previous: 1d 17h
🚨 15.0 business days
🏁
Status: Closed by Ryan Lewis Feb 14, 1:01 PM
From: Completed
To: Closed
Duration in Previous: 21d 0h
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 18, 12:48 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254279

Bottlenecks

Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Ready for Scheduling
Duration: 15.6 business days (threshold: 1.0 business days)
Exceeded by 14.6 business days
Completed
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Ryan Lewis
Scheduled
Jan 22, 9:00 AM
Created
Nov 6, 11:32 AM
Invoice #
SM-254279

Work Details (6)

Name Type Status Qty Amount Date
WL-03075908 Labor Open 0.25 $0.00 Jan 22, 7:44 PM
WL-03075909 Labor Open 2 $0.00 Jan 22, 7:44 PM
WL-03075910 Labor Open 0.75 $0.00 Jan 22, 7:44 PM
WL-03077899 Labor Open 7.5 $0.00 Jan 24, 12:44 PM
WL-03077900 Expenses Open 1 $0.00 Jan 24, 12:44 PM
WL-03077901 Travel Open 396 $0.00 Jan 24, 12:46 PM

Details