Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313485 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Nov 6, 2025 → Nov 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (275 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Incomplete
Nov 8 → Nov 14, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 5 of ? biz days used
4d
▶ Clock Running
Status: Incomplete
Nov 14 → Nov 20, 2025
4 business days (counted)
Running total: 9 of ? biz days used
Created: Nov 6, 2025 Completed: Nov 20, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 8 Scheduled ▶ Running 1 1
Nov 8 → Nov 14 Incomplete ▶ Running 4 5
Nov 14 → Nov 14 Scheduled ▶ Running 0 5
Nov 14 → Nov 20 Incomplete ▶ Running 4 9
Dispatch 0.0d
Coordinators 2.2d
Incomplete 8.3d (excluded)
Billing 50.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.2 days
Incomplete (excluded from total)
8.3 days
Billing
50.5 days
Created: Nov 6, 2025 Due: Dec 31, 2026 Completed: Nov 20, 2025 (406 days early)
📅
9.8 days Total Age
⏱️
42.0d in Invoiced Longest Stage
🔄
11 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 42.0 days stuck in "Invoiced"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.2d / 2.0d SLA
Incomplete
8.3d
Closed
1.3d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
0.5d / 1.0d SLA
Invoiced
42.0d
Billing Review
0.0d / 2.0d SLA
Billing Correction Needed
8.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/30/2026 Jsackett - Deleted SM-247740, returned to Billing Correction for updates. See Corrective Actions for more info

11/21/2025 RArnold - No follow up required. US MED WOs are on demand

11/07/2025 B.R

PARTS ISSUES EMAILED GSC HELP DESK



11/06/2025 RArnold - Dispatching to Bryan for SN#H293183208874 located at US MED in PA

🔧 Work Performed
FCO86600081
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 6, 12:28 PM
Work Order: WO-01313485
Type: FCO
Priority: PC
🗓️
▶
3 Status: Scheduled Nov 6, 12:33 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Bryan Rodriguez
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-06T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
4 Labor Added Nov 7, 12:34 PM
Labor Added → Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⚠️
Status: Incomplete by Bryan Rodriguez Nov 7, 8:08 PM
From: Scheduled
To: Incomplete
Duration in Previous: 1d 7h
⏳ 4.5 business days
🗓️
Status: Scheduled by Brandi Rodriguez Nov 14, 12:48 PM
From: Incomplete
To: Scheduled
Duration in Previous: 6d 16h
⚠️
Status: Incomplete by Bryan Rodriguez Nov 14, 4:21 PM
From: Scheduled
To: Incomplete
Duration in Previous: 3h 33m
⏳ 5.0 business days
✔️
Status: Completed by Bryan Rodriguez Nov 20, 4:49 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 6d 0h, 1m
⏱️
Labor Added Nov 21, 9:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 21, 9:15 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 24m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:02 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5d 5h
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h
🚨 42.0 business days
💵
▶
2 Status: Billing Review Jan 30, 11:19 AM
Status: Billing Review → Status: Billing Correction Needed
💳
Status: Billing Correction Needed by Jane Sackett
From: Billing Review
To: Billing Correction Needed
Duration in Previous: 1m
⚠️ 8.0 business days
📄
▶
2 Status: Ready to Bill Feb 10, 4:12 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253523

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Nov 6, 8:00 AM
Created
Nov 6, 12:28 PM
Invoice #
SM-253523

Work Details (5)

Name Type Status Qty Amount Date
WL-02999865 Labor Open 3 $0.00 Nov 7, 12:34 PM
WL-02999870 Labor Open 0.016666666666667 $0.00 Nov 7, 12:37 PM
WL-02999873 Labor Open 3 $0.00 Nov 7, 12:38 PM
WL-02999875 Labor Open 0.016666666666667 $0.00 Nov 7, 12:39 PM
WL-03015978 Labor Open 0.016666666666667 $0.00 Nov 21, 9:10 AM

Details