Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313519 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 6, 2025 → Nov 7, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 14, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Nov 6, 2025 Completed: Nov 7, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0 / 5
Nov 6 → Nov 6 Ready for Scheduling ▶ Running 0 0 / 5
Nov 6 → Nov 7 Assigned ▶ Running 1 1 / 5
Nov 7 → Nov 7 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 1.5d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 6, 2025 Due: Nov 13, 2025 Completed: Nov 8, 2025 (5 days early)
📅
1.5 days Total Age
⏱️
2.1d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 2.1 days stuck in "Closed"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked all functions, no issues found, returned to service
🔍 Technician Findings
no notes stating any issues, check all functions
⚠️ Problem Description
Requested by Kevin Cogdill: Request Repair Service, no notes stating any issues, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 6, 3:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 6, 4:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 37m
⏳ 1.9 business days
🔧
Status: Tech On Site by Kevin Cogdill Nov 7, 5:57 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 1h
⏱️
▶
3 6x Labor Added Nov 7, 6:08 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 12m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.7 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 12, 12:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
📨
▶
2 Status: Invoice Pending Nov 12, 12:50 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Nov 13, 10:47 AM
Invoice Number: SM-246316

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 6, 3:07 PM
Invoice #
SM-246316

Work Details (6)

Name Type Status Qty Amount Date
WL-03000519 Labor Open 0.5 $0.00 Nov 7, 6:08 PM
WL-03000520 Labor Open 1.5 $0.00 Nov 7, 6:08 PM
WL-03000521 Labor Open 6 $0.00 Nov 7, 6:08 PM
WL-03000522 Expenses Open 1 $0.00 Nov 7, 6:08 PM
WL-03000523 Expenses Open 1 $0.00 Nov 7, 6:08 PM
WL-03000524 Travel Open 380 $0.00 Nov 7, 6:08 PM

Details