Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313522 ↗ ServiceMax

FULL SPECTRUM GROUP/CBRE • Repair • PC

📍 Full Spectrum Group/CBRE — 7 Anderson Ave, East Sandwich MA, 02537

Nov 6, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 13, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
0d
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 6, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 6 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 2.5d
✓ SLA Met
Dispatch
0.0 days
Billing
2.5 days
Over SLA
Created: Nov 6, 2025 Due: Nov 13, 2025 Completed: Nov 6, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
2.5d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 2.5 days stuck in "Ready to Bill"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired DUO 2.5 pump
📄 Description
EXCH Pfeiffer Duo 2.5 RVP110v

Timeline

📋
▶
5 Work Order Created Nov 6, 3:17 PM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned → Status: Ready to Bill
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Tami Dawe
From: Closed
To: Ready to Bill
Duration in Previous: 0m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Nov 10, 12:56 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 68.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number: SM-246116

Bottlenecks

Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Nov 6, 3:17 PM
Invoice #
SM-246116

Work Details (1)

Name Type Status Qty Amount Date
WL-02998680 Labor Open - $961.00 Nov 6, 3:18 PM

Details