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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313530 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Veterans Affairs Puget Sound Health Care — 1660 S. Columbian Way, Seattle WA, 98108

Nov 6, 2025 → Jan 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (37 biz days late)
Active: 50 biz days
🕐 Clock stopped: Completed (Jan 25, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Nov 6 → Jan 25, 2026
50 business days (counted)
Running total: 50 of ? biz days used
Created: Nov 6, 2025 Completed: Jan 25, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 6 Scheduled ▶ Running 0 0
Nov 6 → Nov 6 Ready for Scheduling ▶ Running 0 0
Nov 6 → Jan 25 Scheduled ▶ Running 50 50
Dispatch 0.0d
Coordinators 50.4d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.4 days
Over SLA
Billing
2.3 days
Over SLA
Created: Nov 6, 2025 Due: Dec 31, 2026 Completed: Jan 25, 2026 (340 days early)
📅
50.4 days Total Age
⏱️
50.2d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
51.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 19, 2026
Visit 2 Jan 20, 2026
Visit 3 Jan 21, 2026
Visit 4 Jan 22, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 118 days old
🚨
Primary Delay 50.2 days stuck in "Scheduled"
⏱️
Total Delay 51.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
50.2d / 2.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/6/2025 NNL ; 1458 JaB avail; 1533 LM w/Sheila re cnfm; 1713 Sheila cnfm; ack cnfm; LM w/JaB; 1729 JaB ack cnfm

Timeline

📋
▶
3 Work Order Created Nov 6, 3:33 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 6, 5:33 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 58m
🚨 48.8 business days
⏱️
▶
3 4x Labor Added Jan 21, 2:58 PM
4x Labor Added → 5x Expenses Added → 6x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Jan 21, 3:04 PM
Expenses Added → 2x Expenses Added → 2x Travel Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 30
⏳ 2.0 business days
⏱️
2x Labor Added Jan 22, 5:56 PM
Type: Labor
Status: Open
Qty: 2.9833333333333, 5
⏳ 1.8 business days
⏱️
▶
2 Labor Added Jan 25, 4:06 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Jan 25, 4:13 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jacqueline Burns
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 0h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 42m
💰
▶
2 Status: Invoiced Jan 30, 5:50 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252657

Bottlenecks

Scheduled
Duration: 50.2 business days (threshold: 2.0 business days)
Exceeded by 48.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Jan 20, 2:00 PM
Created
Nov 6, 3:33 PM
Invoice #
SM-252657

Work Details (24)

Name Type Status Qty Amount Date
WL-03073607 Labor Open 10.5 $420.00 Jan 21, 2:58 PM
WL-03073608 Labor Open 4 $830.00 Jan 21, 2:58 PM
WL-03073609 Labor Open 2.9833333333333 $830.00 Jan 21, 2:58 PM
WL-03073610 Labor Open 5 $76.00 Jan 21, 2:58 PM
WL-03073615 Expenses Open 1 $68.00 Jan 21, 2:59 PM
WL-03073616 Expenses Open 1 $68.00 Jan 21, 2:59 PM
WL-03073617 Expenses Open 1 $68.00 Jan 21, 2:59 PM
WL-03073618 Expenses Open 1 $68.00 Jan 21, 2:59 PM
WL-03073619 Expenses Open 1 $68.00 Jan 21, 2:59 PM
WL-03073633 Expenses Open 1 $238.81 Jan 21, 3:01 PM
WL-03073634 Expenses Open 1 $238.80 Jan 21, 3:01 PM
WL-03073635 Expenses Open 1 $238.80 Jan 21, 3:01 PM
WL-03073637 Expenses Open 1 $70.00 Jan 21, 3:02 PM
WL-03073638 Expenses Open 1 $70.00 Jan 21, 3:02 PM
WL-03073639 Expenses Open 1 $70.00 Jan 21, 3:02 PM
WL-03073645 Expenses Open 1 $637.35 Jan 21, 3:04 PM
WL-03073646 Expenses Open 1 $167.48 Jan 21, 3:05 PM
WL-03073647 Expenses Open 1 $42.47 Jan 21, 3:05 PM
WL-03073649 Travel Open 30 $21.60 Jan 21, 3:06 PM
WL-03073650 Travel Open 30 $21.60 Jan 21, 3:06 PM
WL-03075734 Labor Open 2.9833333333333 $830.00 Jan 22, 5:56 PM
WL-03075735 Labor Open 5 $76.00 Jan 22, 5:56 PM
WL-03078336 Labor Open 10.5 $420.00 Jan 25, 4:06 PM
WL-03078337 Expenses Open 1 $96.00 Jan 25, 4:08 PM

Details