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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313541 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Equipment Rental — 5725 N Commerce Ct, Alpharetta GA, 30004

Nov 6, 2025 → Feb 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (63 biz days early)
Active: 18 biz days
Paused: 37 biz days
🕐 Clock stopped: Invoiced (Feb 1, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 10, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jan 7, 2026
37 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 2 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Jan 7 → Feb 1, 2026
16 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Completed
Feb 1 → Feb 1, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 1 → Feb 1, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Closed
Feb 1 → Feb 1, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 1 → Feb 1, 2026
0 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 6, 2025 Invoiced: Feb 1, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 10 Created ▶ Running 2 2
Nov 10 → Jan 7 Ready for Release ⏸ Paused 37 —
Jan 7 → Jan 7 Assigned ▶ Running 0 2
Jan 7 → Feb 1 Scheduled ▶ Running 16 18
Feb 1 → Feb 1 Completed ▶ Running 0 18
Feb 1 → Feb 1 Scheduled ▶ Running 0 18
Feb 1 → Feb 1 Closed ▶ Running 0 18
Feb 1 → Feb 1 Incomplete ▶ Running 0 18
Dispatch 2.4d
Holding 37.9d (excluded)
Coordinators 17.0d
✓ SLA Met
Dispatch
2.4 days
Over SLA
Holding (excluded from total)
37.9 days
Coordinators
17.0 days
Over SLA
Created: Nov 6, 2025 Due: Apr 30, 2026 Completed: Feb 1, 2026 (88 days early)
📅
55.4 days Total Age
⏱️
37.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
19.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 118 days old
🚨
Primary Delay 37.9 days stuck in "Ready for Release"
⏱️
Total Delay 19.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.4d / 0.5d SLA
Ready for Release
37.9d
Scheduled
17.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/19/2026 SRobinson- Created follow up WO as requested. (WO-01352828)

12/03/2025 MHamersley - called 470-635-7404, spoke to Curtis Haddox, (Chad has been promoted to Regional Bio Med and travels alot); SN 100426055: Sold: 9/13/2022, Central Maine Medical Center, 300 Main Street, Lewiston, ME 04240; called 207-795-0111, xfer to Bio Med, spoke to Tristan Campbell, Bio Med Tech, he stated this SN is not in inventory, he took my info and will call if it shows up somewhere.


11/06/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01290870) -Follow up notes - 11/06/2025 ABelyea - IP 100426055 not debriefed and no open EMSAR PWO, PWO WO-13856837 created, needs EWO


-Previous notes -

10/16/2025 Cever Rental site WO dispatched on demand as devices are available.


07/11/2025 EMartin chattered Fady on EWO to determine which FSE/how to close WO 


7/1/25K Clements There is still 1 SN open 100426055 ,but could be at Woodstock GA location per FCO 66 notes from CSA. SN 100426055 requires all FCO57 on Cases 0118034887 & WO-12569757 /66 on 0120718002/72 on case 0122307759 /69 on Case 0123083037). Note: asked FCO team to close FCO57 for SN 100423359 as found FCO72 image showing nav ring replaced.

🔧 Work Performed
no billing or action needed, closed WO.
⚠️ Problem Description
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600057

Timeline

📋
Work Order Created Nov 6, 3:47 PM
Work Order: WO-01313541
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Erin Martin Nov 10, 11:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 3d 20h
🚨 38.0 business days
👷
▶
3 Technician Assigned Jan 7, 10:13 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 57d 22h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-07T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Jan 8, 3:52 PM
Scheduled For: 2026-01-08T13:00:00.000+0000
🚨 16.0 business days
⏱️
▶
3 Labor Added Feb 1, 6:26 AM
Labor Added → Status: Completed → Dispatch Scheduled
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Scheduled, Closed
Duration in Previous: 24d 20h, 0m
📅
Dispatch Scheduled by Fady Messak
Scheduled For: 2026-02-01T11:26:00.000+0000
⚠️
Status: Incomplete by Fady Messak Feb 1, 7:47 AM
From: Closed, Incomplete
To: Incomplete, Closed
Duration in Previous: 1h 20m, 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 10:28 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 2h, 0m
🚨 10.0 business days
🧾
Invoice Created Feb 19, 1:11 PM
Invoice Number: SM-253035

Bottlenecks

Entered
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Feb 1, 6:26 AM
Created
Nov 6, 3:47 PM
Invoice #
SM-253035

Work Details (1)

Name Type Status Qty Amount Date
WL-03086945 Labor Open 0.016666666666667 $0.00 Feb 1, 6:26 AM

Details