Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313561 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Nov 6, 2025 → Nov 13, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 14, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 12, 2025
2 business days (counted)
Running total: 3 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 14, 2025
2 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Nov 6, 2025 Completed: Nov 14, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0 / 5
Nov 6 → Nov 7 Ready for Scheduling ▶ Running 1 1 / 5
Nov 7 → Nov 12 Assigned ▶ Running 2 3 / 5
Nov 12 → Nov 14 Scheduled ▶ Running 2 5 / 5
Nov 14 → Nov 14 Tech On Site ▶ Running 0 5 / 5
Dispatch 0.0d
Coordinators 5.1d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 6, 2025 Due: Nov 13, 2025 Completed: Nov 14, 2025 (on time)
📅
4.9 days Total Age
⏱️
3.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 4, 2025
Visit 2 Nov 13, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 3.0 days stuck in "Assigned"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
4nov2025 fjackson troubleshooting done to see if any issues with connections or hoses found none, need to take apart patient right foot siderail as it shows it is not fully engaged up when running P&V even though it is locked, 13nov2025 fjackson took apart siderail and found sensor cable came loose. Was able to secure and tested unit. P&v working ok. All functions ok
🔍 Technician Findings
P&v not working
⚠️ Problem Description
troubleshooting for bed reported P&V not working Jackson, Robert

Timeline

📋
▶
2 Work Order Created Nov 6, 4:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 6, 7:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 45m
⏳ 1.6 business days
⏱️
Labor Added Nov 9, 6:06 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Nov 12, 4:53 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Robert Jackson
From: Assigned
To: Scheduled
Duration in Previous: 5d 21h
⏳ 1.9 business days
🚗
▶
4 3x Travel Added Nov 13, 11:13 PM
3x Travel Added → Status: Tech On Site → Status: Completed → Status: Closed
🔧
Status: Tech On Site by Robert Jackson
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 6h
✔️
Status: Completed by Robert Jackson
From: Tech On Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Robert Jackson
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Nov 14, 11:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 16m
📨
Status: Invoice Pending by Hannah Shaw Nov 14, 11:41 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:49 PM
Invoice Number: SM-246698

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Nov 13, 10:00 AM
Created
Nov 6, 4:24 PM
Invoice #
SM-246698

Work Details (4)

Name Type Status Qty Amount Date
WL-03001525 Labor Open 1 $0.00 Nov 9, 6:06 PM
WL-03007024 Travel Open 22 $0.00 Nov 13, 11:13 PM
WL-03007025 Labor Open 1 $0.00 Nov 13, 11:13 PM
WL-03007026 Labor Open 0.5 $0.00 Nov 13, 11:13 PM

Details