Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313562 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Nov 6, 2025 → Nov 24, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 14, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 2 of 5 biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Nov 10 → Nov 21, 2025
8 business days (not counted)
1d
▶ Clock Running
Status: Reschedule
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 4 of 5 biz days used
Created: Nov 6, 2025 Completed: Nov 25, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0 / 5
Nov 6 → Nov 7 Ready for Scheduling ▶ Running 1 1 / 5
Nov 7 → Nov 10 Assigned ▶ Running 1 2 / 5
Nov 10 → Nov 21 Awaiting Parts ⏸ Paused 8 —
Nov 21 → Nov 24 Reschedule ▶ Running 1 3 / 5
Nov 24 → Nov 25 Tech On Site ▶ Running 1 4 / 5
Dispatch 0.0d
Material Management 8.5d
Coordinators 3.8d
Field Work 1.1d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.5 days
Over SLA
Coordinators
3.8 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.2 days
Created: Nov 6, 2025 Due: Nov 13, 2025 Completed: Nov 25, 2025 (11 days late)
📅
11.9 days Total Age
⏱️
8.5d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
6.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 4, 2025
Visit 2 Nov 24, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 8.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Awaiting Parts
8.5d / 3.0d SLA
Reschedule
2.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
4nov2025 fjackson checked all hoses and connections and secure, tried running P&V and ran for a minute then got a blower error 0xa0c5 and error 0xa0c8, followed troubleshooting steps in service manual and issue persist, suggest blower needs ordered 24nov2025 fjackson replaced blower and verified P&V function working, checked all functions and working ok, returned to floor
🔍 Technician Findings
P&V not working
⚠️ Problem Description
troubleshooting for bed reported P&V not working Jackson, Robert
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 6, 4:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 6, 7:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 41m
⏳ 1.6 business days
⏱️
3x Labor Added Nov 9, 9:42 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 22
📦
▶
2 Parts Requested Nov 9, 10:38 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Robert Jackson
From: Assigned
To: Awaiting Parts
Duration in Previous: 3d 3h
⚠️ 8.0 business days
🔩
▶
2 2x Parts Added Nov 20, 11:07 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 11d 0h
⏳ 2.1 business days
🔧
Status: Tech On Site by Robert Jackson Nov 24, 3:01 PM
From: Reschedule
To: Tech On Site
Duration in Previous: 3d 15h
⏱️
▶
2 Labor Added Nov 24, 11:29 PM
Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 28m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 25, 2:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 42m
📨
Status: Invoice Pending by Hannah Shaw Nov 25, 3:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 40m
⏳ 3.0 business days
🧾
Invoice Created Dec 1, 12:33 PM
Invoice Number: SM-247579

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours
Awaiting Parts
Duration: 8.5 business days (threshold: 3.0 business days)
Exceeded by 5.5 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

📦
Parts Order 00085019
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Nov 6, 4:25 PM
Invoice #
SM-247579

Work Details (6)

Name Type Status Qty Amount Date
WL-03001667 Labor Open 1 $0.00 Nov 9, 9:42 PM
WL-03001668 Labor Open 0.5 $0.00 Nov 9, 9:42 PM
WL-03001669 Travel Open 22 $0.00 Nov 9, 9:42 PM
WL-03015757 Parts Open 1 $0.00 Nov 20, 11:07 PM
WL-03015758 Expenses Open 1 $0.00 Nov 20, 11:07 PM
WL-03019359 Labor Open 2 $0.00 Nov 24, 11:29 PM

Details