3 business days from creation · Target: Nov 12, 2025
✓ SLA Met
Active: 3 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 2 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 12, 2025
1 business day (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 3 of 3 biz days used
Created: Nov 6, 2025Completed: Nov 12, 2025
Business Days Used3 / 3
03d budget
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 6 → Nov 6
Created
▶ Running
0
0 / 3
Nov 6 → Nov 7
Ready for Scheduling
▶ Running
1
1 / 3
Nov 7 → Nov 10
Assigned
▶ Running
1
2 / 3
Nov 10 → Nov 12
Scheduled
▶ Running
1
3 / 3
Nov 12 → Nov 12
Tech On Site
▶ Running
0
3 / 3
Dispatch0.0d
Coordinators4.0d
Field Work0.6d
Billing3.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.6 days
Billing
3.4 days
Over SLA
Created: Nov 6, 2025
Due: Nov 13, 2025
Completed: Nov 12, 2025 (1 days early)
📅
3.3 daysTotal Age
⏱️
3.4d in Ready to BillLongest Stage
🔄
9 transitionsStatus Changes
⚠️
3.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay3.4 days stuck in "Ready to Bill"
⏱️
Total Delay3.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/10/2025 CRamen spoke with Rick Scully and scheduled Ronnie to do repairs on Wednesday 11/12/2025 with tech arrival between 8-10am. Tech to Call Rick @ 612-512-9100 upon arrival to meet and get badged in.
11/10/25 RCook- Updated due date based on parts.
11/10/2025 CRamen
11/7/2025 CRamen Rick Skully :FedEx tracking 410241083313 Parts not picked up yet
11/6/2025 CRamen left a vm for Rick to return call to schedule for Friday 11/7/2025 pending if parts have delivered yet. Placeholder set
🔧Work Performed
11/12/25
Traveled to site
Completed the install of new power supply in room 2D-114 to restore power to one light fixture.
Evaluated the lights in room 2D-125.
Unit 1 and unit 2 are in room 2D-114
The power supply was changed and this corrected the light not working problem on unit 1.
No buzzing was heard on unit 2 at this time.
Unit 3 and unit 4 are in room 2D-125
Spoke to Ed at Burton. Sent videos to describe issues with arms swaying when pointed towards the window.
Spoke to Chris Ables about tightening the bolts above ceiling plate to level to down rod.
Sent all videos to Ed to review with Burton design team. He will develop a solution for this swaying issue.
Closed WO
🔍Technician Findings
Unit 1 and unit 2 are in room 2D-114
The power supply was changed and this corrected the light not working problem on unit 1.
No buzzing was heard on unit 2 at this time.
Unit 3 and unit 4 are in room 2D-125
Spoke to Ed at Burton. Sent videos to describe issues with arms swaying when pointed towards the window.
Spoke to Chris Ables about tightening the bolts above ceiling plate to level to down rod.
Sent all videos to Ed to review with Burton design team. He will develop a solution for this swaying issue.
⚠️Problem Description
Customer reporting issues with now 4 lights.
Have tech check out all 4. Power supply shipped for 7056513
📄Description
Burton Medical AIM LED (Series) Surgical LED Light
(ALEDW, ALEDFL, ALEDSC, ALEDDC)
📋
Outbound to +16124674470
Completed Nov 10, 2025
11/10/2025 CRamen spoke with Rick Scully and scheduled Ronnie to do repairs on Wednesday 11/12/2025 with tech arrival between 8-10am. Tech to Call Rick @ 612-512-9100 upon arrival to meet and get badged in.
📧
Email: EMSAR Request for service at VAMC - MINNEAPOLIS (Email to schedule service)
Completed Nov 6, 2025
To: richard.scully@va.gov
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VAMC - MINNEAPOLIS (Email to schedule service)
Body:
Hi Rick Scully,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Customer reporting issues with now 4 lights.
Have tech check out all 4. Power supply shipped for 7056513
Have parts delivered yet? If so:
Here’s the location information we have on file:
Location:
VAMC - MINNEAPOLIS
1 Veterans
📋
Outbound to +16125129100
Completed Nov 6, 2025
11/6/2025 CRamen left a vm for Rick to return call to schedule for Friday 11/7/2025 pending if parts have delivered yet.
Work Order: WO-01313564
Account: BURTON MEDICAL
Customer Case Number:
Location: VAMC - MINNEAPOLIS
Address: 1 Veterans Drive, Minneapolis, MN 55417
Manufacturer: Burton Medical
Model #: AIM LED (Series)
Serial #: 7056513
Contact Name: Rick Scully
Contact Phone: (612) 467-4470
Contact Email: richard