Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313637 ↗ ServiceMax

VACUMETRICS CORP • Repair • PC

📍 Vacumetrics — 103 Old Colony Ave Unit 2R, East Taunton MA, 02718

Nov 7, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 21, 2025
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
0d
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 7, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
3.0 days
Over SLA
Created: Nov 7, 2025 Due: Nov 21, 2025 Completed: Nov 7, 2025 (14 days early)
📅
0.0 days Total Age
⏱️
3.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 3.0 days stuck in "Ready to Bill"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired ACP15 pump
📄 Description
REPAIR ALCATEL ACP15 DRY PUMP

Timeline

📋
▶
2 Work Order Created Nov 7, 10:08 AM
Work Order Created → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
▶
4 Technician Assigned Nov 7, 10:15 AM
Technician Assigned → Status: Assigned → Status: Completed → Status: Ready to Bill
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 6m
✔️
Status: Completed by Tami Dawe
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Tami Dawe
From: Closed
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Nov 12, 9:28 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 13, 10:50 AM
Invoice Number: SM-246260

Bottlenecks

Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Nov 7, 10:08 AM
Invoice #
SM-246260

Work Details (1)

Name Type Status Qty Amount Date
WL-02999604 Labor Open - $2,931.00 Nov 7, 10:10 AM

Details