Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313697 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 7, 2025 → Nov 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 28, 2025
✓ SLA Met (9 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 13, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 7, 2025 Completed: Nov 13, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 13 Assigned ▶ Running 3 3
Dispatch 0.3d
Coordinators 3.5d
Billing 2.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
3.5 days
Over SLA
Billing
2.0 days
Over SLA
Created: Nov 7, 2025 Due: Nov 28, 2025 Completed: Nov 13, 2025 (15 days early)
📅
3.7 days Total Age
⏱️
3.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 3.5 days stuck in "Assigned"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Assigned
3.5d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
MS40+ ROTARY VANE PUMP EXCHANGE

Timeline

📋
Work Order Created Nov 7, 1:10 PM
Work Order: WO-01313697
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Nov 7, 3:12 PM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2h 2m
⏳ 4.0 business days
✔️
Status: Completed by Tami Dawe Nov 13, 11:18 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5d 20h, 0m
📄
Status: Ready to Bill by Kim Pearson Nov 14, 9:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 8m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Nov 17, 12:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:07 PM
Invoice Number: SM-246770

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 7, 1:10 PM
Invoice #
SM-246770

Work Details (1)

Name Type Status Qty Amount Date
WL-03000097 Parts Open 1 $535.00 Nov 7, 3:12 PM

Details