Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313720 ↗ ServiceMax

GE HEALTHCARE • Monthly Annuity • P5

📍 GE Healthcare — 9900 Innovation Drive, Wauwatosa WI, 53226

Nov 7, 2025 → Nov 10, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 17, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Nov 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Nov 7, 2025 Invoiced: Nov 10, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0 / 5
Nov 7 → Nov 10 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.6d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Over SLA
Billing
0.3 days
Created: Nov 7, 2025 Due: Nov 14, 2025 Completed: Nov 10, 2025 (4 days early)
📅
1.6 days Total Age
⏱️
1.6d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 1.6 days stuck in "Assigned"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.6d / 0.5d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Monthly Annuity Invoice: November 2025 Annuity Invoice GE Healthcare Bed Services FSNP
⚠️ Problem Description
Monthly Annuity Invoice: November 2025 Annuity Invoice GE Healthcare Bed Services FSNP

Timeline

📋
▶
4 Work Order Created Nov 7, 2:09 PM
Work Order Created → Technician Assigned → Status: Assigned → Labor Added
👷
Technician Assigned by Jennifer Johnson
Technician: Jennifer Johnson
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 1m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Nov 10, 4:54 PM
From: Assigned
To: Ready to Bill
Duration in Previous: 3d 2h
📨
▶
2 Status: Invoice Pending Nov 11, 1:33 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 11, 4:32 PM
Invoice Number: SM-246215

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Monthly Annuity
Branch
N/A
Technician
Jennifer Johnson
Scheduled
N/A
Created
Nov 7, 2:09 PM
Invoice #
SM-246215

Work Details (1)

Name Type Status Qty Amount Date
WL-03000026 Labor Open 1 $958.54 Nov 7, 2:12 PM

Details