Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313722 ↗ ServiceMax

GE HEALTHCARE • Monthly Annuity • P5

📍 GE Healthcare — 9900 Innovation Drive, Wauwatosa WI, 53226

Nov 7, 2025 → Nov 10, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 17, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Nov 7, 2025 Completed: Nov 10, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0 / 5
Nov 7 → Nov 10 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.6d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Over SLA
Billing
0.3 days
Created: Nov 7, 2025 Due: Nov 14, 2025 Completed: Nov 10, 2025 (4 days early)
📅
1.6 days Total Age
⏱️
1.6d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 1.6 days stuck in "Assigned"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.6d / 0.5d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Monthly Annuity Invoice: November 2025 Annuity Invoice GE Healthcare Bed Services Full Service w/Parts (FSWP)
🔍 Technician Findings
Monthly Annuity Invoice: November 2025 Annuity Invoice GE Healthcare Bed Services Full Service w/Parts (FSWP)
⚠️ Problem Description
Monthly Annuity Invoice: November 2025 Annuity Invoice GE Healthcare Bed Services Full Service w/Parts (FSWP)

Timeline

📋
▶
3 Work Order Created Nov 7, 2:13 PM
Work Order Created → Status: Assigned → Labor Added
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
✔️
Status: Completed by Jennifer Johnson Nov 10, 4:57 PM
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 3d 2h, 0m
📨
Status: Invoice Pending by Yecenia Campos Nov 11, 1:36 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 20h 37m, 0m
🧾
Invoice Created Nov 11, 4:33 PM
Invoice Number: SM-246216

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Monthly Annuity
Branch
N/A
Technician
Jennifer Johnson
Scheduled
N/A
Created
Nov 7, 2:13 PM
Invoice #
SM-246216

Work Details (1)

Name Type Status Qty Amount Date
WL-03000027 Labor Open 1 $94,192.81 Nov 7, 2:14 PM

Details