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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313736 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Nov 7, 2025 → Nov 24, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 17, 2025
✗ SLA Missed
Active: 1 biz days
Paused: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Nov 7 → Nov 21, 2025
9 business days (not counted)
1d
▶ Clock Running
Status: Reschedule
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Nov 7, 2025 Completed: Nov 24, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0 / 5
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0 / 5
Nov 7 → Nov 7 Assigned ▶ Running 0 0 / 5
Nov 7 → Nov 7 Tech On Site ▶ Running 0 0 / 5
Nov 7 → Nov 21 Awaiting Parts ⏸ Paused 9 —
Nov 21 → Nov 24 Reschedule ▶ Running 1 1 / 5
Nov 24 → Nov 24 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Material Management 8.7d
Coordinators 2.3d
Field Work 0.4d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.7 days
Over SLA
Coordinators
2.3 days
Field Work
0.4 days
Billing
0.1 days
Created: Nov 7, 2025 Due: Nov 14, 2025 Completed: Nov 24, 2025 (9 days late)
📅
10.5 days Total Age
⏱️
8.7d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
5.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 7, 2025
Visit 2 Nov 24, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 8.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 5.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Awaiting Parts
8.7d / 3.0d SLA
Reschedule
2.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'25.11.24_MStelter: 1) Installed cabled, adjusted, tested. 2) Returned bed to L&D '25.11.07_MS: 1) transported bed to shop 2) diagnosed problem 3) ordered cable that was kinked which was adding friction to the system and not allowing brake to fully engage
🔍 Technician Findings
'25.11.07_MS: found bed with broken right calf support (wouldn't lock in position).
⚠️ Problem Description
Need repair WO: rigth calve support will not lock into position. Stelter, Mark
📄 Description
Bed, Birthing

Timeline

📋
▶
2 Work Order Created Nov 7, 2:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 7, 2:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
🔧
Status: Tech On Site by Mark Stelter Nov 7, 4:45 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1h 58m
📦
▶
2 Parts Requested Nov 7, 5:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Stelter
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1h 1m
⏱️
Labor Added Nov 7, 5:53 PM
Type: Labor
Status: Open
Qty: 1.25
⚠️ 8.8 business days
🔩
▶
2 2x Parts Added Nov 20, 11:28 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 13d 5h
⏳ 2.1 business days
🔧
Status: Tech On Site by Mark Stelter Nov 24, 3:39 PM
From: Reschedule
To: Tech On Site
Duration in Previous: 3d 16h
⏱️
▶
2 Labor Added Nov 24, 5:14 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 92
✔️
Status: Completed by Mark Stelter Nov 24, 5:32 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 53m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 25, 3:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 50m
📨
Status: Invoice Pending by Hannah Shaw Nov 25, 3:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 29m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 28, 3:23 PM
Invoice Number: SM-247579

Bottlenecks

Awaiting Parts
Duration: 8.7 business days (threshold: 3.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

📦
Parts Order 00085003
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Nov 7, 2:39 PM
Invoice #
SM-247579

Work Details (6)

Name Type Status Qty Amount Date
WL-03000510 Labor Open 1.25 $0.00 Nov 7, 5:53 PM
WL-03015795 Parts Open 1 $0.00 Nov 20, 11:28 PM
WL-03015796 Expenses Open 1 $0.00 Nov 20, 11:28 PM
WL-03018987 Labor Open 2.5 $0.00 Nov 24, 5:14 PM
WL-03018992 Labor Open 1 $0.00 Nov 24, 5:17 PM
WL-03018993 Travel Open 92 $0.00 Nov 24, 5:17 PM

Details