Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313757 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Nov 7, 2025 → Nov 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (12 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 7, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0
Nov 7 → Nov 7 Assigned ▶ Running 0 0
Nov 7 → Nov 7 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
0.1 days
Created: Nov 7, 2025 Due: Nov 26, 2025 Completed: Nov 7, 2025 (19 days early)
📅
0.2 days Total Age
⏱️
1.3d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 1.3 days stuck in "Closed"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'25.11.07_MS: Performed PM. All checks passed. Returned unit to service.
🔍 Technician Findings
'25.11.07_MS: Asset is due for PM.
⚠️ Problem Description
Requested by Mark Stelter: Need PM WO.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 7, 3:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 7, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33m
🔧
Status: Tech On Site by Mark Stelter Nov 7, 4:34 PM
From: Assigned
To: Tech On Site
Duration in Previous: 32m
⏱️
▶
2 Labor Added Nov 7, 4:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
⏳ 1.9 business days
📄
Status: Ready to Bill by Jennifer Johnson Nov 10, 6:24 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
Status: Invoice Pending by Yecenia Campos Nov 11, 12:05 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5h 40m
⏳ 1.0 business days
🧾
Invoice Created Nov 12, 12:09 PM
Invoice Number: SM-246169

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Nov 7, 3:27 PM
Invoice #
SM-246169

Work Details (1)

Name Type Status Qty Amount Date
WL-03000351 Labor Open 0.75 $0.00 Nov 7, 4:40 PM

Details