📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501
Nov 7, 2025 → Nov 7, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 17, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 7, 2025Completed: Nov 7, 2025
Business Days Used0 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 7 → Nov 7
Created
▶ Running
0
0 / 5
Nov 7 → Nov 7
Ready for Scheduling
▶ Running
0
0 / 5
Nov 7 → Nov 7
Assigned
▶ Running
0
0 / 5
Nov 7 → Nov 7
Tech On Site
▶ Running
0
0 / 5
Dispatch0.0d
Coordinators0.1d
Field Work0.0d
Billing0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
0.0 days
Created: Nov 7, 2025
Due: Nov 14, 2025
Completed: Nov 7, 2025 (7 days early)
📅
0.4 daysTotal Age
⏱️
2.3d in ClosedLongest Stage
🔄
8 transitionsStatus Changes
⚠️
1.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay2.3 days stuck in "Closed"
⏱️
Total Delay1.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
'25.11.07_MS: Tighten the nuts that hold the siderail on. (They were very loose.) This took the slop out of the system and seems to help. The mattress is a little overwidth which is a contributing factor.
🔍Technician Findings
'25.11.07_MS: Found right siderail difficult to latch.
⚠️Problem Description
Requested by Mark Stelter: Need Repair WO: Right siderail is difficult to latch.
📄Description
Bed, Birthing
Timeline
📋
▶
2
Work Order Created Nov 7, 3:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 7, 4:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:32m
🔧
Status: Tech On Site by Mark StelterNov 7, 4:21 PM
From:Assigned
To:Tech On Site
Duration in Previous:20m
⏱️
▶
3
Labor Added Nov 7, 4:29 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mark Stelter
From:Tech On Site
To:Completed
Duration in Previous:8m
🏁
Status: Closed by Mark Stelter
From:Completed
To:Closed
Duration in Previous:1m
⏳2.9 business days
📄
▶
2
Status: Ready to Bill Nov 12, 12:46 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill
To:Invoice Pending
Duration in Previous:4m
💰
Status: Invoiced by Hannah ShawNov 12, 12:54 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Nov 13, 10:47 AM
Invoice Number:SM-246316
Bottlenecks
Closed
Duration: 2.3 business days (threshold: 1.0 business days)