📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069
Nov 7, 2025 → Nov 9, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 17, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Nov 7, 2025Completed: Nov 10, 2025
Business Days Used1 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 7 → Nov 7
Created
▶ Running
0
0 / 5
Nov 7 → Nov 7
Ready for Scheduling
▶ Running
0
0 / 5
Nov 7 → Nov 10
Assigned
▶ Running
1
1 / 5
Nov 10 → Nov 10
Tech On Site
▶ Running
0
1 / 5
Dispatch0.0d
Coordinators0.8d
Field Work0.0d
Billing0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Nov 7, 2025
Due: Nov 14, 2025
Completed: Nov 10, 2025 (4 days early)
📅
0.8 daysTotal Age
⏱️
2.0d in ClosedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
1.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay2.0 days stuck in "Closed"
⏱️
Total Delay1.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
6nov2025 fjackson found bent pin on cable, was able to straighten out and verified working ok, checked new bed and cable was not plugged in, plugged in and verified working ok,
🔍Technician Findings
beds reported offline
⚠️Problem Description
work order to troubleshoot bed offline as well as a new bed 1st floor
Jackson, Robert
📄Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)
Timeline
📋
▶
2
Work Order Created Nov 7, 4:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 7, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:5m
⏳1.0 business days
🔧
Status: Tech On Site by Robert JacksonNov 9, 10:10 PM
From:Assigned
To:Tech On Site
Duration in Previous:2d 6h
⏱️
▶
2
3x Labor Added Nov 9, 10:17 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawNov 12, 11:10 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 12h
📨
▶
2
Status: Invoice Pending Nov 12, 12:50 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Nov 13, 10:47 AM
Invoice Number:SM-246316
Bottlenecks
Assigned
Duration: 6.0 business hours (threshold: 4.0 business hours)
Exceeded by 2.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)