📍 Lockheed Martin Corp — 5500 County Rd 37, Troy AL, 36081
Nov 10, 2025 → Dec 8, 2025
✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (7 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Nov 10 → Dec 10, 2025
19 business days (counted)
Running total: 19 of ? biz days used
Created: Nov 10, 2025Completed: Dec 10, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Dec 10
Assigned
▶ Running
19
19
Dispatch0.0d
Coordinators20.0d
Field Work0.0d
Billing13.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
20.0 days
Over SLA
Field Work
0.0 days
Billing
13.6 days
Over SLA
Created: Nov 10, 2025
Due: Dec 10, 2025
Completed: Dec 8, 2025 (2 days early)
📅
18.0 daysTotal Age
⏱️
20.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
30.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay20.0 days stuck in "Assigned"
⏱️
Total Delay30.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
20.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.3d / 1.0d SLA
Invoice Pending
10.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Repair Warranty: Evaluated, unit has a bad filament.
12/8/2025 started tear down unit, clean valve block, replace all O-ring, plunger seal, internal leak valve, internal calibrated leak. cleaned inside spec-tube body, ion chamber,
ion support pole, replaced new filament, metal gasket, retorque spec-tube header. Started
up unit, perform fine test procedure, record parameter. unit leak check ok shut off unit,
drained oil from pump, pack up unit, ship it back to customer.
🔍Technician Findings
BAD FILAMENT, GAIN TOO HIGH
⚠️Problem Description
Approval Note
06.11.2025 16:10:06 WIGEORGE
brian mess
____________________
Note
06.11.2025 15:57:02 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-11-06 15:56:56
warr bench call; gain too high.
📄Description
Wet, Helium LD MR15
📞Call Description
VPD Bench Repair Waranty
Dec 10, 2025 4:56pm
@MICHAEL MCNAMARA @Kim Pearson I have reviewed and moved WO to RTB.
Timeline
📋
▶
3
Work Order Created Nov 10, 7:57 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:2m
🚨20.0 business days
🔩
5x Parts Added Dec 10, 7:41 AM
Type:Parts
Status:Open
Qty:1
⏱️
Labor Added Dec 10, 7:52 AM
Type:Labor
Status:Open
Qty:5
✔️
▶
2
Status: Completed Dec 10, 7:57 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:2m
📄
Status: Ready to Bill by Hannah ShawDec 10, 4:56 PM
From:Closed
To:Ready to Bill
Duration in Previous:8h 55m
⏳3.9 business days
📨
Status: Invoice Pending by Hannah ShawDec 15, 4:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:4d 23h
🚨10.9 business days
💰
▶
2
Status: Invoiced Dec 30, 1:28 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-249150
Bottlenecks
Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Invoice Pending
Duration: 10.3 business days (threshold: 2.0 business days)