Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313822 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hospital of the University of PA — 3400 Spruce St, Philadelphia PA, 19104

Nov 10, 2025 → Feb 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (225 biz days early)
Active: 57 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 19, 2025
6 business days (counted)
Running total: 6 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Nov 19 → Dec 10, 2025
13 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 19 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Dec 22, 2025
8 business days (counted)
Running total: 27 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Dec 22 → Jan 26, 2026
22 business days (counted)
Running total: 49 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 5, 2026
8 business days (counted)
Running total: 57 of ? biz days used
Created: Nov 10, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 19 Ready for Scheduling ▶ Running 6 6
Nov 19 → Dec 10 Scheduled ▶ Running 13 19
Dec 10 → Dec 10 Entered ▶ Running 0 19
Dec 10 → Dec 22 Ready for Scheduling ▶ Running 8 27
Dec 22 → Jan 26 Scheduled ▶ Running 22 49
Jan 26 → Feb 5 Ready for Scheduling ▶ Running 8 57
Dispatch 1.0d
Coordinators 60.7d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
60.7 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Dec 31, 2026 Completed: Feb 5, 2026 (329 days early)
📅
58.0 days Total Age
⏱️
22.9d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
58.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 22.9 days stuck in "Scheduled"
⏱️
Total Delay 58.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
24.0d / 1.0d SLA
Scheduled
36.7d / 2.0d SLA
Closed
4.4d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22/2025 RFosbury - Mike S is scheduled to be onsite Jan 5th

12/03/2025 RFosbury - working with site to reschedule

11/19/2025 RFosbury - Confirmed FU visit for Friday morning, 11/21/2025


11/10/2025 SRobinson - Created follow up WO for the remaining. (Old WO-01293730) -Follow up notes - ON GOING


-Previous notes -

10/20/2025 RFosbury - rec'd email from Giamboy, Joseph <Joseph.Giamboy@pennmedicine.upenn.edu> confirming FSE onsite Nov 3rd and 4th. 

10/17/2025 RFosbury - Send email to samir.shah@pennmedicine.upenn.edu proposing FSE onsite Nov 3rd and 4th.

10/13/2025 JSHOEMAKER - CONFIRMED WITH RIDGEVIEW WACONIA THAT THE DEVICES NO LONGER THERE. EMAIL FROM SAMIR: Hospital of the University of PA 3400 Spruce St Philadelphia, PA 19104 Shah, Samir R <Samir.Shah@pennmedicine.upenn.edu>


09/29/2025 MHamersley - recd email from Samir confirming devices at his location. He also included 3 EV300s that are listed at Ridgeview Med Ctr, WO-12154856 (updated WO)


09/22/2025 Rbailey - Called 952.777.4678 Spoke with Mark to Advise I was sending email about trilogy. Confirmed email


08/05/2025 Rbailey - Called 952.777.4678 Spoke with Mark Tetreault. While on the phone He advised they no longer have Trilogy


08/01/2025 Rbailey - Called 952.442.2191 pressed ext 5641 for Sonja Peterson on WO. Call routed to Oper. Asked for BioMed. Xfer'd to VM of Krista Gally. NA Left VM for FU

🔧 Work Performed
fc0
🔍 Technician Findings
complete
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 10, 9:14 AM
Work Order: WO-01313822
Type: FCO
Priority: PC
⏳ 1.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Nov 11, 11:12 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 1h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Nov 19, 12:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-21T14:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 1h
🚨 14.0 business days
🆕
Status: Entered by Rich Fosbury Dec 10, 9:03 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 20d 20h, 0m
⚠️ 9.0 business days
📅
▶
3 Dispatch Scheduled Dec 22, 12:11 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Michael Steencken
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 12d 3h
🚨 14.0 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 12, 12:08 PM
Scheduled For: 2026-01-23T17:00:00.000+0000
⚠️ 9.0 business days
⏱️
5x Labor Added Jan 23, 5:20 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 87.7
⏱️
Labor Added Jan 23, 5:34 PM
Type: Labor
Status: Open
Qty: 1.5
⏳ 1.8 business days
📅
Status: Ready for Scheduling by Rich Fosbury Jan 26, 10:51 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 34d 22h
⚠️ 9.0 business days
✔️
Status: Completed by Michael Steencken Feb 5, 3:45 PM
From: Ready for Scheduling, Completed
To: Completed, Closed
Duration in Previous: 10d 4h, 0m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 11, 9:14 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 13.8 business days (threshold: 2.0 business days)
Exceeded by 11.8 business days
Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 22.9 business days (threshold: 2.0 business days)
Exceeded by 20.9 business days
Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Jan 23, 12:00 PM
Created
Nov 10, 9:14 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03077221 Labor Open 2.5 $0.00 Jan 23, 5:20 PM
WL-03077222 Labor Open 2.5 $237.50 Jan 23, 5:20 PM
WL-03077223 Labor Open 2.5 $155.00 Jan 23, 5:20 PM
WL-03077224 Travel Open 87.7 $0.00 Jan 23, 5:20 PM
WL-03077225 Travel Open 87.7 $0.00 Jan 23, 5:20 PM
WL-03077247 Labor Open 1.5 $0.00 Jan 23, 5:34 PM
WL-03100626 Labor Open 0.016666666666667 $38.00 Feb 11, 9:14 AM

Details