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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313825 ↗ ServiceMax

OLYMPIC VETERINARY • Repair • P3

📍 Georgetown Veterinary Hospital — 21 Brasseler Blvd, Savannah GA, 31419

Nov 10, 2025 → Nov 13, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Nov 14, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 12, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
Created: Nov 10, 2025 Completed: Nov 13, 2025
Business Days Used 2 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0 / 3
Nov 10 → Nov 12 Ready for Scheduling ▶ Running 1 1 / 3
Nov 12 → Nov 12 Assigned ▶ Running 0 1 / 3
Nov 12 → Nov 13 Scheduled ▶ Running 1 2 / 3
Nov 13 → Nov 13 Tech On Site ▶ Running 0 2 / 3
Dispatch 0.0d
Coordinators 4.0d
Field Work 0.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Nov 10, 2025 Due: Nov 13, 2025 Completed: Nov 13, 2025 (on time)
📅
3.0 days Total Age
⏱️
3.4d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay 3.4 days stuck in "Closed"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED SCHEUDLED - FSE NEEDS SKILLSET ASSIGNED


11/12/25 AJinerson - Received email back from POC Amy stating the below:

Onsite contact: Amy Trammell

Arrival instructions: The part is on the table. Amy will show tech upon arrival.


11/12/25 AJinerson - Received email back from POC Jo Ellen Hassan confirming tech visit for tomorrow, 11/13 with eta between 11AM-12PM.

Emailed back asking who POC onsite will be, arrival instructions, and parts location.


11/12/25 AJinerson - Email to POC Amy offering tech visit on Thursday, 11/13 with eta between 11AM-12PM.


11/12/25 AJinerson - Called to schedule tech visit. No answer, left VM regarding scheduling service. 


11/12/25 AJinerson - Parts showing delivered.11/11/25 AJinerson - EMSAR U course assigned to EColon, will have to get skillset assigned to move forward with assigning/scheduling WO.


11/10/25 AJinerson - skillset issue when trying to assign it to EColon and HHolmes. Checking w/ tech SUP on how to proceed.

11/10/25 AJinerson - Discussed with tech sup to see who could cover. Closest GA available tech would be 4.5 hours/270 miles 1 way. Checking w/ SC service pod to see if closer tech is available to cover this.


11/10/25 AJinerson - Parts delivered today, 11/10


11/10 KHardison, Chattered Joe and Dave B to get product to create Component.

1ZE071A91345894317

🔧 Work Performed
11/13/25- EColon- Arrived on-site, checked in with POC and received parts. Searched for a service manual online but could not find one. Called Olympic and was connected with Tuvia who was able to send over the repair instructions. Took table top off and found that the part of the frame that actuator is connected to may have broken off. Sent picture to Tuvia to confirm that the welded frame broke off. Tuvia confirmed, and said he would work with the customer to get them a new unit. Boxed parts back up to be sent back to manufacturer. Work order complete
🔍 Technician Findings
Frame welding damaged
⚠️ Problem Description
Customer received new lift table and reported that it "fell" while in use. Most likely reason is a damaged actuator from concealed shipping damage. Part Numbers, Descriptions, Quantities New parts have been sent in case needed. Courier UPS Tracking Number 1ZE071A91345894317
📄 Description
Olympic Veterinary - Easy-Lift (w/ 46" X 22" Tabletop Series 50702, 50704, 50706) or (w/ 50" X 22" Tabletop Series 50708, 50710)

Timeline

📋
Work Order Created Nov 10, 9:29 AM
Work Order: WO-01313825
Type: Repair
Priority: P3
📅
Status: Ready for Scheduling by Kimberly Hardison Nov 10, 9:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Nov 12, 10:47 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 1h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-13T16:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Eric Colon Nov 13, 12:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 1h
⏱️
4x Labor Added Nov 13, 12:42 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.25, 172
⏱️
▶
2 Labor Added Nov 13, 3:25 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Colon
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 49m, 0m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Nov 18, 10:28 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 19, 9:15 PM
Invoice Number: SM-246824

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
N/A
Technician
Eric Colon
Scheduled
Nov 13, 11:00 AM
Created
Nov 10, 9:29 AM
Invoice #
SM-246824

Work Details (5)

Name Type Status Qty Amount Date
WL-03006097 Labor Open 2.5 $150.00 Nov 13, 12:42 PM
WL-03006098 Labor Open 1.25 $118.75 Nov 13, 12:42 PM
WL-03006099 Travel Open 172 $215.00 Nov 13, 12:42 PM
WL-03006100 Travel Open 172 $0.00 Nov 13, 12:42 PM
WL-03006340 Labor Open 2.75 $165.00 Nov 13, 3:25 PM

Details