Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313828 ↗ ServiceMax

MICROCHIP CORP • Repair • PC

📍 VPD Bench Repair — 14 Progress Road, Billerica MA, 01821

Nov 10, 2025 → Nov 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 24, 2025
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
0d
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Nov 10 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
1.0 days
Created: Nov 10, 2025 Due: Nov 24, 2025 Completed: Nov 10, 2025 (14 days early)
📅
0.0 days Total Age
⏱️
1.0d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 114 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired SH110 pump
📄 Description
EXCHANGE SH110 SCROLL PUMP

Timeline

📋
▶
5 Work Order Created Nov 10, 9:35 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
✔️
Status: Completed by Tami Dawe
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 1m, 0m
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Nov 11, 12:24 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 12, 10:07 AM
Invoice Number: SM-246194

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Nov 10, 9:35 AM
Invoice #
SM-246194

Work Details (1)

Name Type Status Qty Amount Date
WL-03001886 Labor Open 1 $1,575.00 Nov 10, 9:36 AM

Details