Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313842 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 10, 2025 → Nov 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 8, 2025
✓ SLA Met (12 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Nov 10 → Nov 18, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 10, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Nov 18 Assigned ▶ Running 5 5
Dispatch 0.0d
Coordinators 6.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Billing
0.3 days
Created: Nov 10, 2025 Due: Dec 8, 2025 Completed: Nov 18, 2025 (20 days early)
📅
6.0 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.0d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3, 115VAC, 60HZ

Timeline

📋
▶
2 Work Order Created Nov 10, 10:33 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Nov 10, 10:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 5m
⚠️ 6.0 business days
✔️
Status: Completed by Kim Pearson Nov 18, 2:02 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 3h, 0m
📄
Status: Ready to Bill by Tami Dawe Nov 19, 9:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 21m
📨
▶
2 Status: Invoice Pending Nov 19, 11:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Nov 20, 11:02 AM
Invoice Number: SM-246962

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 10, 10:33 AM
Invoice #
SM-246962

Work Details (1)

Name Type Status Qty Amount Date
WL-03001940 Parts Open 1 $603.50 Nov 10, 10:38 AM

Details