Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314152 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Middlesex Hospital — 28 Crescent St, Middletown CT, 06457

Nov 10, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (91 biz days early)
Active: 0 biz days
Paused: 66 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Feb 19, 2026
66 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Feb 19 Ready for Release ⏸ Paused 66 —
Feb 19 → Feb 19 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 66.9d (excluded)
Billing 4.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
66.9 days
Billing
4.0 days
Over SLA
Created: Nov 10, 2025 Due: Jun 30, 2026 Completed: Feb 19, 2026 (131 days early)
📅
66.9 days Total Age
⏱️
66.9d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay 66.9 days stuck in "Ready for Release"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
66.9d
Closed
3.4d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/13/2026 mklose emailed Nathan EL to sign. 02/02/2026 mklose emailed Nathan all devices for update 01/26/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit.  nathan.renouf@midhosp.org andy.dellavalle@midhosp.org
🔧 Work Performed
Exception Letter
⚠️ Problem Description
Sparq Ultrasound System - IP 84997187 - SN US52011854
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314152
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 67.0 business days
⏱️
▶
3 Labor Added Feb 19, 3:36 PM
Labor Added → Status: Assigned → Technician Assigned
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 101d 3h, 0m
👷
Technician Assigned by Megan Klose
Technician: Fady Messak
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 24, 8:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 19h

Bottlenecks

Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03112334 Labor Open 0.016666666666667 $38.00 Feb 19, 3:36 PM

Details