5 business days from creation · Target: Nov 18, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Nov 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech Off Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Completed
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Closed
Nov 10 → Nov 12, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 12 → Nov 12, 2025
0 business days (not counted)
Created: Nov 10, 2025Invoiced: Nov 12, 2025
Business Days Used1 / 5
05d budget
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0 / 5
Nov 10 → Nov 10
Ready for Scheduling
▶ Running
0
0 / 5
Nov 10 → Nov 10
Assigned
▶ Running
0
0 / 5
Nov 10 → Nov 10
Tech On Site
▶ Running
0
0 / 5
Nov 10 → Nov 10
Tech Off Site
▶ Running
0
0 / 5
Nov 10 → Nov 10
Completed
▶ Running
0
0 / 5
Nov 10 → Nov 12
Closed
▶ Running
1
1 / 5
Nov 12 → Nov 12
Awaiting Parts
⏸ Paused
0
—
Dispatch0.0d
Material Management0.0d
Coordinators0.3d
Field Work0.0d
Billing0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.0 days
Coordinators
0.3 days
Field Work
0.0 days
Billing
0.0 days
Created: Nov 10, 2025
Due: Nov 17, 2025
Completed: Nov 12, 2025 (5 days early)
📅
1.7 daysTotal Age
⏱️
1.4d in ClosedLongest Stage
🔄
8 transitionsStatus Changes
⚠️
0.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay1.4 days stuck in "Closed"
⏱️
Total Delay0.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.9d / 1.0d SLA
Awaiting Parts
0.0d / 3.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11.12.25 chat tech to add Part# to WOD.
11/10 CRW - CF-80927 Sent PO Request to Skyler Skiles. Waiting on approved PO for Labor only on Physical damage Repair.
🔧Work Performed
Replaced Damaged Nurse Call Cable with Customer supplied Cable
🔍Technician Findings
Bed has exposed Wires on Cabling. Physical Damage
⚠️Problem Description
Requested by Craig Walker: Out of Scope Damaged Power Cord.
📄Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)
Nov 12, 2025 1:16pm
@Craig Walker you stated; Replaced Damaged Nurse Call Cable with Customer supplied Cable. Please provide the part# so it will be added it to WOD. GE requires part# even though was supplied by customer. Thank you
Nov 12, 2025 3:38pm
@Hannah Shaw please put WO either in To correction, or reset to serviced so I can enter 3621 part.
PDF
PO Request for power cable Y174PF6590
Nov 10, 2025
PDF
PO_8_4010552626HTM_0_US
Nov 12, 2025
Timeline
📋
▶
2
Work Order Created Nov 10, 1:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 10, 2:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:42m
🔧
▶
3
Status: Tech On Site Nov 10, 3:21 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Craig Walker
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:4m, 0m
⏳2.0 business days
📦
▶
3
Status: Awaiting Parts Nov 12, 3:40 PM
Status: Awaiting Parts → Parts Added → Status: Closed
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
🏁
Status: Closed by Craig Walker
From:Awaiting Parts
To:Closed
Duration in Previous:3m
📄
▶
2
Status: Ready to Bill Nov 13, 10:07 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Nov 15, 9:59 AM
Invoice Number:SM-246386
Bottlenecks
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)