📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069
Nov 10, 2025 → Nov 12, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 18, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 10 → Nov 12, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Nov 10, 2025Completed: Nov 12, 2025
Business Days Used1 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0 / 5
Nov 10 → Nov 10
Ready for Scheduling
▶ Running
0
0 / 5
Nov 10 → Nov 12
Assigned
▶ Running
1
1 / 5
Nov 12 → Nov 12
Tech On Site
▶ Running
0
1 / 5
Dispatch0.0d
Coordinators1.7d
Field Work0.0d
Billing0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Nov 10, 2025
Due: Nov 17, 2025
Completed: Nov 12, 2025 (5 days early)
📅
1.7 daysTotal Age
⏱️
1.5d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
1.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay1.5 days stuck in "Assigned"
⏱️
Total Delay1.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
12nov2025 fjackson found power cord not plugged into air pump and needs to be running when bed is plugged in, also bed either has to be fully extended or retracted the width for proper use, may been user error, ran all functions and verified inflating ok
🔍Technician Findings
bed reported as not working
⚠️Problem Description
Requested by Robert Jackson: troubleshooting for bed reported as not working properly
📄Description
Hillrom Compella P7800 Bariatric Bed
Timeline
📋
▶
2
Work Order Created Nov 10, 1:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 10, 2:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 25m
⏳2.0 business days
🔧
Status: Tech On Site by Robert JacksonNov 12, 3:24 PM
From:Assigned
To:Tech On Site
Duration in Previous:2d 0h
⏱️
▶
2
3x Labor Added Nov 12, 3:31 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7m, 0m
📄
Status: Ready to Bill by Hannah ShawNov 13, 1:09 PM
From:Closed
To:Ready to Bill
Duration in Previous:21h 37m
📨
▶
2
Status: Invoice Pending Nov 13, 1:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Nov 16, 9:02 PM
Invoice Number:SM-246436
Bottlenecks
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)