Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314458 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Swedish Medical Center/First Hill — 747 Broadway, Seattle WA, 98104

Nov 10, 2025 → Nov 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (7 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
0d
▶ Clock Running
Status: Created
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Closed
Nov 11 → Nov 17, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Nov 10, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 11 Completed ▶ Running 0 0
Nov 11 → Nov 17 Closed ▶ Running 4 4
Nov 17 → Nov 17 Scheduled ▶ Running 0 4
Coordinators 0.4d
Billing 1.6d
✓ SLA Met
Coordinators
0.4 days
Billing
1.6 days
Created: Nov 10, 2025 Due: Dec 31, 2025 Completed: Nov 17, 2025 (44 days early)
📅
4.1 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
0.4d / 2.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CREDENTIALING

Timeline

📋
Work Order Created Nov 10, 5:59 PM
Work Order: WO-01314458
Type: CSOL Services
Priority: PSM
✔️
Status: Completed by Angela Pettus Nov 11, 10:56 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 16h 57m, 0m
⏳ 3.9 business days
🗓️
Status: Scheduled by Kim Witt Nov 17, 7:07 AM
From: Closed
To: Scheduled
Duration in Previous: 5d 20h
⏱️
▶
2 Labor Added Nov 17, 9:08 AM
Labor Added → Status: Completed
✔️
Status: Completed by Angela Pettus
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2h 2m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 20, 2:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 5h
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 5:03 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 51m
💰
Status: Invoiced by Timothy Amburgey Nov 21, 12:48 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 44m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 4:33 PM
Invoice Number: 247112

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Nov 10, 10:00 AM
Created
Nov 10, 5:59 PM
Invoice #
247112

Work Details (1)

Name Type Status Qty Amount Date
WL-03009648 Labor Open 2 $70.00 Nov 17, 9:08 AM

Details