Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314463 ↗ ServiceMax

KEYSIGHT TECHNOLOGIES (EMG) • Cross-Training • PC

📍 Nidal Al-Sharif Trunk Stock — 6211 S Crystal River Dr, Murray UT, 84123

Nov 11, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 15, 2025
✓ SLA Met
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 14, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 11, 2025 Completed: Nov 14, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0
Nov 11 → Nov 11 Assigned ▶ Running 0 0
Nov 11 → Nov 14 Scheduled ▶ Running 3 3
Coordinators 3.0d
Billing 8.9d
✓ SLA Met
Coordinators
3.0 days
Over SLA
Billing
8.9 days
Over SLA
Created: Nov 11, 2025 Due: Nov 15, 2025 Completed: Nov 14, 2025 (1 days early)
📅
3.0 days Total Age
⏱️
7.7d in Invoice Pending Longest Stage
🔄
7 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 10, 2025
Visit 2 Nov 11, 2025
Visit 3 Nov 12, 2025
Visit 4 Nov 13, 2025
Visit 5 Nov 14, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 7.7 days stuck in "Invoice Pending"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
7.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Keysight Training 11.10 to 11.15.2025
🔍 Technician Findings
Keysight Training
⚠️ Problem Description
Keysight Training for the week of November 15th

Timeline

📋
▶
2 Work Order Created Nov 11, 8:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
4 Technician Assigned Nov 11, 9:01 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 46m
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-10T15:00:00.000+0000
⏱️
Labor Added Nov 11, 9:10 AM
Type: Labor
Status: Open
Qty: 8
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Nov 14, 8:53 AM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8
✔️
Status: Completed by Nidal Al-Sharif Nov 14, 10:35 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 1h, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 14, 5:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6h 49m
⏳ 1.8 business days
📨
Status: Invoice Pending by Hannah Shaw Nov 17, 1:01 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
⚠️ 8.0 business days
💰
Status: Invoiced by Hannah Shaw Nov 26, 1:02 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 9d 0h
⚠️ 7.0 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number: 246779

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Invoice Pending
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Nidal Al-Sharif
Scheduled
Nov 10, 10:00 AM
Created
Nov 11, 8:12 AM
Invoice #
246779

Work Details (5)

Name Type Status Qty Amount Date
WL-03002977 Labor Open 8 $560.00 Nov 11, 9:10 AM
WL-03007182 Labor Open 8 $560.00 Nov 14, 8:53 AM
WL-03007183 Labor Open 8 $560.00 Nov 14, 8:53 AM
WL-03007184 Labor Open 8 $560.00 Nov 14, 8:54 AM
WL-03007185 Labor Open 8 $560.00 Nov 14, 8:55 AM

Details