📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020
Nov 11, 2025 → Dec 16, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 18, 2025
✗ SLA Missed
Active: 5 biz days
Paused: 19 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 13, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 17, 2025
2 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 5 of 5 biz days used
⏸19d
⏸ Clock Paused
Status: Awaiting Parts
Nov 18 → Dec 17, 2025
19 business days (not counted)
Created: Nov 11, 2025Completed: Dec 17, 2025
Business Days Used5 / 5
05d budget
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 11 → Nov 11
Created
▶ Running
0
0 / 5
Nov 11 → Nov 11
Ready for Scheduling
▶ Running
0
0 / 5
Nov 11 → Nov 13
Assigned
▶ Running
2
2 / 5
Nov 13 → Nov 17
Scheduled
▶ Running
2
4 / 5
Nov 17 → Nov 18
Tech On Site
▶ Running
1
5 / 5
Nov 18 → Dec 17
Awaiting Parts
⏸ Paused
19
—
Material Management18.4d
Coordinators4.6d
Field Work1.5d
Billing22.7d
✗ SLA Missed
Material Management
18.4 days
Over SLA
Coordinators
4.6 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
22.7 days
Over SLA
Created: Nov 11, 2025
Due: Nov 18, 2025
Completed: Dec 17, 2025 (28 days late)
📅
23.2 daysTotal Age
⏱️
18.4d in Awaiting PartsLongest Stage
🔄
14 transitionsStatus Changes
⚠️
21.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 113 days old
🚨
Primary Delay18.4 days stuck in "Awaiting Parts"
⏱️
Total Delay21.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Awaiting Parts
18.4d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Billing Review
4.0d / 2.0d SLA
WO Correction Needed
18.7d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1.21.26 hshaw - missing part#
12/23 JJ: Labor hours and/or parts are needed for completed repair. PO received.
12.18.25 hshaw - tech closed WO with zero dollar. chat JJohnson how to manage WO.
12/16 - JArmas - Bio med texted and stated he has replaced parts and returned to bed to service.
11.20.25 PO is received
🔧Work Performed
Cable and hydraulic were installed, bed is working normally with no leaks.
🔍Technician Findings
cable for head is broken, also hydraulic cylinder is leaking
Humphrey
05003
042512
cable - 1105-700-002
valve body assy - 0785-014-043
0785-700-001
0785-700-001
12/16 -
⚠️Problem Description
head of stretcher will not move freely. Problem with cable
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
Dec 17, 2025 11:33am
@Justin Armas please clarify, no work has been done on this WO?
Dec 23, 2025 1:38pm
@Justin Armas @Nicholas Willick @David Carvalho WO was closed out without labor or parts added to work order. Notes state repair was completed. Pls add time and/or parts, PO received. Placing into WO Correction so time can be added. @Hannah Shaw
Work Order: WO-01314469
Account: GE HEALTHCARE
Customer Case Number:
Location: Lone Peak Hospital
Address: 11900 S STATE ST, DRAPER, UT 84020
Manufacturer: Stryker Medical
Model #: 1115
Serial #: 1305041753
Contact Name:
Contact Phone:
Contact Email:
Due Date: 11/18/2025
Scheduled Date/Time: 202
PDF
PO_8_4010555795HTM_0_US
Nov 20, 2025
Timeline
📋
▶
2
Work Order Created Nov 11, 8:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Status: Assigned Nov 11, 10:08 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Justin Armas
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Nov 13, 2:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-17T15:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Justin ArmasNov 17, 2:44 PM
Scheduled For:2025-11-17T23:00:00.000+0000
🔧
Status: Tech On Site by Justin ArmasNov 17, 2:51 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 0h
⏳2.0 business days
📦
▶
2
Parts Requested Nov 18, 5:02 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Justin Armas
From:Tech On Site
To:Awaiting Parts
Duration in Previous:1d 2h
🚨18.9 business days
✔️
▶
2
Status: Completed Dec 16, 8:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Justin Armas
From:Completed
To:Closed
Duration in Previous:2m
⏳2.4 business days
💵
Status: Billing Review by Hannah ShawDec 18, 11:00 AM
From:Closed
To:Billing Review
Duration in Previous:1d 14h
⏳4.0 business days
✏️
Status: WO Correction Needed by Jennifer JohnsonDec 23, 1:40 PM
From:Billing Review
To:WO Correction Needed
Duration in Previous:5d 2h
🚨18.0 business days
⏱️
Labor Added Jan 20, 6:13 PM
Type:Labor
Status:Open
Qty:1
🏁
Status: Closed by Justin ArmasJan 20, 7:56 PM
From:WO Correction Needed
To:Closed
Duration in Previous:28d 6h
✏️
Status: WO Correction Needed by Hannah ShawJan 21, 12:45 PM
From:Closed
To:WO Correction Needed
Duration in Previous:16h 48m
🔩
▶
2
2x Parts Added Jan 21, 8:03 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by Justin Armas
From:WO Correction Needed
To:Closed
Duration in Previous:7h 18m
📄
▶
2
Status: Ready to Bill Jan 22, 1:05 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳4.0 business days
🧾
Invoice Created Jan 27, 3:22 PM
Invoice Number:SM-251890
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.0 business hours
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Awaiting Parts
Duration: 18.4 business days (threshold: 3.0 business days)
Exceeded by 15.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)