📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020
Nov 11, 2025 → Jan 16, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 18, 2025
✗ SLA Missed (31 biz days late)
Active: 36 biz days
Paused: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 13, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 17, 2025
2 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 5 of 5 biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Nov 18 → Dec 2, 2025
8 business days (not counted)
11d
▶ Clock Running
Status: Reschedule
Dec 2 → Dec 17, 2025
11 business days (counted)
Running total: 16 of 5 biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 29, 2025
7 business days (counted)
Running total: 23 of 5 biz days used
▶ Clock Running
Status: Entered
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 23 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 23 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 5, 2026
4 business days (counted)
Running total: 27 of 5 biz days used
▶ Clock Running
Status: Entered
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 27 of 5 biz days used
9d
▶ Clock Running
Status: Assigned
Jan 5 → Jan 16, 2026
9 business days (counted)
Running total: 36 of 5 biz days used
Created: Nov 11, 2025Completed: Jan 16, 2026
Business Days Used36 / 5
05d budget+31d over
Show SLA Clock Detail (13 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 11 → Nov 11
Created
▶ Running
0
0 / 5
Nov 11 → Nov 11
Ready for Scheduling
▶ Running
0
0 / 5
Nov 11 → Nov 13
Assigned
▶ Running
2
2 / 5
Nov 13 → Nov 17
Scheduled
▶ Running
2
4 / 5
Nov 17 → Nov 18
Tech On Site
▶ Running
1
5 / 5
Nov 18 → Dec 2
Awaiting Parts
⏸ Paused
8
—
Dec 2 → Dec 17
Reschedule
▶ Running
11
16 / 5
Dec 17 → Dec 29
Scheduled
▶ Running
7
23 / 5
Dec 29 → Dec 29
Entered
▶ Running
0
23 / 5
Dec 29 → Dec 29
Assigned
▶ Running
0
23 / 5
Dec 29 → Jan 5
Scheduled
▶ Running
4
27 / 5
Jan 5 → Jan 5
Entered
▶ Running
0
27 / 5
Jan 5 → Jan 16
Assigned
▶ Running
9
36 / 5
Material Management8.3d
Coordinators38.8d
Field Work1.6d
Billing8.5d
✗ SLA Missed
Material Management
8.3 days
Over SLA
Coordinators
38.8 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
8.5 days
Over SLA
Created: Nov 11, 2025
Due: Nov 18, 2025
Completed: Jan 16, 2026 (58 days late)
📅
44.0 daysTotal Age
⏱️
11.8d in RescheduleLongest Stage
🔄
17 transitionsStatus Changes
⚠️
36.5d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 113 days old
🚨
Primary Delay11.8 days stuck in "Reschedule"
⏱️
Total Delay36.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
11.7d / 0.5d SLA
Scheduled
15.4d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Awaiting Parts
8.3d / 3.0d SLA
Reschedule
11.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Billing Review
4.7d / 2.0d SLA
WO Correction Needed
3.8d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/29 JJ: Pls make billing amount match 2nd PO received.
1.27.26 hshaw - waiting for revised PO.
1.19.26 hshaw - chat tech if he has the PO request. GE PO amounts are short
1/5/26 CDempsey- wo being transferred back to Nick's tech.
12/29/25 CDempsey- Tyler was not permitted into the facility due to credentialing.
12/17/25 CDempsey- Tyler Bollman flying to Utah. Will be onsite on Monday Dec 29th.
11.19.25 PO is received
1/22/26 FLemos PO is being reworked by GE to reflect the proper EMSAR markup on parts. After speaking with Jennifer Johnson EMSAR will waive the labor costs for this work order to help maintain a good relationship with GE.
🔧Work Performed
Date cable - P379U26D
PCBA - M0533901S
Above work was previously done by another tech and did not succeed.
Fernando Lemos Trouble Shot the bed on service mode, evaluating and eliminating possibility of electrical cable issues. troubleshot the software in service mode and determined that the nurse call phono cable socket and nurse call toggle had been disabled. re assembled PCBA and main board boxes. Enabled both functions and tested bed. Bed has been restored to full functionality
🔍Technician Findings
Needs new cable or PCBA
--------------------------------------------------------
Above previously evaluated by another tech.
Fernando Lemos found that: the software in service mode was disabled for the nurse call phono cable socket and nurse call toggle.
⚠️Problem Description
nurse call not functioning, suspect bad cable or nurse call pcb
📄Description
Med Surg Bed, Electric
Nov 11, 2025 12:10pm
@Justin Armas Hi, when do you want to do these Sir
Jan 19, 2026 10:34am
@Nicholas Willick @Fernando Lemos do you happen to have the PO request estimate for this WO? if so, please attach it. Thank you
Jan 29, 2026 2:17pm
@Hannah Shaw Pls make the billing amount match the 2nd PO received for $1,142.20 cc: @Brandi Alvarez
PDF
GE Healthcare PO# 4010555621HTM Revision 1
Nov 19, 2025
PDF
PO Request WO-01314470 Corrected
Jan 26, 2026
PDF
GE Healthcare PO# 4010555621HTM Revision 2
Jan 27, 2026
Timeline
📋
▶
2
Work Order Created Nov 11, 8:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Nov 11, 10:07 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Justin Armas
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Nov 13, 2:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-17T15:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Justin ArmasNov 17, 2:43 PM
Scheduled For:2025-11-17T21:00:00.000+0000
🔧
Status: Tech On Site by Justin ArmasNov 17, 2:50 PM