Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314579 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Nov 11, 2025 → Nov 11, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 18, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 11, 2025 Completed: Nov 11, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0 / 5
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0 / 5
Nov 11 → Nov 11 Assigned ▶ Running 0 0 / 5
Billing 0.1d
✓ SLA Met
Billing
0.1 days
Created: Nov 11, 2025 Due: Nov 18, 2025 Completed: Nov 11, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 113 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.11.2025 Missing head and footboard was located Attached to unit Reset unit Zero out unit Tested all function and returned back to service
🔍 Technician Findings
Upon arrival unit had note attached stating missing head and footboard on this unit
⚠️ Problem Description
Requested by Daniel Clark: 11.11.2025 note on unit state "missing head and footboard" EMSAR will locate missing items for this unit No PO needed at this time
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
4 Work Order Created Nov 11, 1:30 PM
Work Order Created → Status: Ready for Scheduling → Status: Assigned → Technician Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
👷
Technician Assigned by Abby Jinerson
Technician: a0h8Y00000HmQNJQA3, Daniel Clark
⏱️
▶
2 3x Labor Added Nov 11, 3:35 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2h 3m, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 12, 3:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Hannah Shaw Nov 12, 4:19 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 39m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 14, 3:04 PM
Invoice Number: SM-246360

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Nov 11, 1:30 PM
Invoice #
SM-246360

Work Details (3)

Name Type Status Qty Amount Date
WL-03003565 Labor Open 0.66666666666667 $0.00 Nov 11, 3:35 PM
WL-03003566 Labor Open 4.25 $0.00 Nov 11, 3:35 PM
WL-03003567 Travel Open 33 $0.00 Nov 11, 3:35 PM

Details