Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314581 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 11, 2025 → Nov 11, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 18, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 11, 2025 Completed: Nov 11, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0 / 5
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0 / 5
Nov 11 → Nov 11 Assigned ▶ Running 0 0 / 5
Nov 11 → Nov 11 Tech On Site ▶ Running 0 0 / 5
Billing 0.0d
✓ SLA Met
Billing
0.0 days
Created: Nov 11, 2025 Due: Nov 18, 2025 Completed: Nov 11, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Invoiced • 113 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed check on all functions, no issues found
🔍 Technician Findings
no notes stating any issues, check all functions
⚠️ Problem Description
Requested by Kevin Cogdill: Request Repair Service, no notes stating any issues, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
4 Work Order Created Nov 11, 1:31 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Abby Jinerson
Technician: a0hVU0000008GsPYAU, Kevin Cogdill
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
🔧
Status: Tech On Site by Kevin Cogdill Nov 11, 6:28 PM
From: Assigned
To: Tech On Site
Duration in Previous: 4h 55m
⏱️
▶
3 2x Labor Added Nov 11, 6:48 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 20m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Nov 12, 4:18 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
🧾
Invoice Created Nov 17, 9:45 AM
Invoice Number: SM-246360

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 11, 1:31 PM
Invoice #
SM-246360

Work Details (2)

Name Type Status Qty Amount Date
WL-03003931 Labor Open 0.5 $0.00 Nov 11, 6:48 PM
WL-03003932 Labor Open 2 $0.00 Nov 11, 6:48 PM

Details