Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314589 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Nov 11, 2025 → Nov 12, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 18, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Nov 11 → Nov 13, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
Created: Nov 11, 2025 Completed: Nov 13, 2025
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0 / 5
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0 / 5
Nov 11 → Nov 13 Assigned ▶ Running 2 2 / 5
Coordinators 1.3d
Billing 1.8d
✓ SLA Met
Coordinators
1.3 days
Over SLA
Billing
1.8 days
Over SLA
Created: Nov 11, 2025 Due: Nov 18, 2025 Completed: Nov 13, 2025 (5 days early)
📅
1.3 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
0.6d
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11.13.25 hshaw - missing part

🔧 Work Performed
Replaced Fowler motor on bed.
🔍 Technician Findings
Head of bed is drifting.
⚠️ Problem Description
Head of bed is drifting. Alston, Ray-Anthony
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 11, 1:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 11, 2:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 52m
⏳ 1.0 business days
✔️
Status: Completed by Ray-Anthony Alston Nov 12, 9:19 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Nov 13, 1:34 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 16h 14m
🔩
▶
2 Parts Added Nov 13, 2:17 PM
Parts Added → Status: Closed
🏁
Status: Closed by Mark Franks
From: WO Correction Needed
To: Closed
Duration in Previous: 43m
✏️
Status: WO Correction Needed by Hannah Shaw Nov 14, 10:42 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 20h 25m
⏱️
▶
2 Labor Added Nov 14, 2:25 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ray-Anthony Alston
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 43m
📄
Status: Ready to Bill by Hannah Shaw Nov 14, 5:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 56m
⏳ 1.8 business days
📨
▶
2 Status: Invoice Pending Nov 17, 12:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:07 PM
Invoice Number: SM-246762

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Nov 11, 1:50 PM
Invoice #
SM-246762

Work Details (2)

Name Type Status Qty Amount Date
WL-03006262 Parts Open 1 $0.00 Nov 13, 2:17 PM
WL-03007791 Labor Open 2.5 $0.00 Nov 14, 2:25 PM

Details