Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314647 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 11, 2025 → Nov 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (10 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
▶ Clock Running
Status: Created
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Nov 11, 2025 Completed: Nov 12, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 11 Created ▶ Running 0 0
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0
Nov 11 → Nov 12 Assigned ▶ Running 1 1
Coordinators 1.0d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Coordinators
1.0 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Nov 11, 2025 Due: Nov 30, 2025 Completed: Nov 12, 2025 (18 days early)
📅
1.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 113 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM DUE
⚠️ Problem Description
NOV PM Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 11, 4:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 11, 4:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
⏱️
▶
2 3x Labor Added Nov 12, 10:59 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned
To: Completed
Duration in Previous: 18h 40m
🏁
Status: Closed by Joe Evans Nov 12, 11:08 AM
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Hannah Shaw Nov 13, 10:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 33m
📨
▶
2 Status: Invoice Pending Nov 13, 1:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 16, 7:36 PM
Invoice Number: SM-246436

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 11, 4:01 PM
Invoice #
SM-246436

Work Details (3)

Name Type Status Qty Amount Date
WL-03004454 Labor Open 0.5 $0.00 Nov 12, 10:59 AM
WL-03004455 Labor Open 0.83333333333333 $0.00 Nov 12, 10:59 AM
WL-03004456 Labor Open 0.5 $0.00 Nov 12, 10:59 AM

Details