Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314744 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mosaic Life Care AtSt Joseph — 5325 Faraon St, Saint Joseph MO, 64506

Nov 12, 2025 → Dec 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (19 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 12 → Nov 12, 2025
0 business days (not counted)
12d
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Dec 2, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: Nov 12, 2025 Completed: Dec 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Ready for Release ⏸ Paused 0 —
Nov 12 → Dec 2 Ready for Scheduling ▶ Running 12 12
Dec 2 → Dec 3 Scheduled ▶ Running 1 13
Dec 3 → Dec 3 Tech On Site ▶ Running 0 13
Dispatch 0.0d
Holding 0.0d (excluded)
Coordinators 13.5d
Field Work 1.3d
Billing 39.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.0 days
Coordinators
13.5 days
Over SLA
Field Work
1.3 days
Billing
39.9 days
Over SLA
Created: Nov 12, 2025 Due: Dec 31, 2025 Completed: Dec 3, 2025 (28 days early)
📅
14.0 days Total Age
⏱️
38.0d in Invoiced Longest Stage
🔄
12 transitions Status Changes
⚠️
12.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by James Shoemaker — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 2, 2025
Visit 2 Dec 3, 2025

AI Analysis

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Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 38.0 days stuck in "Invoiced"
⏱️
Total Delay 12.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
0.0d
Ready for Scheduling
13.0d / 1.0d SLA
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA
Invoiced
38.0d
Billing Review
0.1d / 2.0d SLA
Billing Correction Needed
0.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.9.26 Ycampos - This credit was for SM-248277 and not SM-247740. Rebilled on SM-252708

01/30/2026 JSackett - Deleted SM-247740, returned to billing correction status for update and rebill. See Corrective Actions for more info 11/12/2025 MNewman - This has been confirmed/scheduled for James Shoemaker to complete. Deon will dispatch On-Demand.

🔧 Work Performed
FCO86000282A: EarlyVue VS30 863359 / 863380 866 (22) Error Temperature PCB replacement
🔍 Technician Findings
FCO86000282A: EarlyVue VS30 863359 / 863380 866 (22) Error Temperature PCB replacement
⚠️ Problem Description
FCO86000282A: EarlyVue VS30 863359 / 863380 866 (22) Error Temperature PCB replacement
📞 Call Description
FCO86000282

Timeline

📋
▶
3 Work Order Created Nov 12, 10:09 AM
Work Order Created → Status: Ready for Release → Status: Ready for Scheduling
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Mandy Newman
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 2m
🚨 13.0 business days
👷
▶
3 Technician Assigned Dec 2, 3:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-02T05:00:00.000+0000, 2025-12-02T00:00:00.000+0000, 2025-12-02T17:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20d 5h
🔧
Status: Tech On Site by James Shoemaker Dec 2, 7:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 52m
⏱️
▶
2 2x Labor Added Dec 2, 9:49 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by James Shoemaker
From: Tech On Site
To: Completed
Duration in Previous: 2h 44m
⏱️
Labor Added Dec 3, 3:23 PM
Type: Labor
Status: Open
Qty: 0.5
🏁
Status: Closed by James Shoemaker Dec 3, 3:30 PM
From: Completed
To: Closed
Duration in Previous: 17h 39m
💵
3x Expenses Added Dec 3, 3:50 PM
Type: Expenses
Status: Open
Qty: 1
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 4, 10:04 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 33m
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 24m
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
🚨 38.0 business days
💵
Status: Billing Review by Jane Sackett Jan 30, 11:32 AM
From: Invoiced
To: Billing Review
Duration in Previous: 56d 7h
💳
Status: Billing Correction Needed by Jane Sackett Jan 30, 11:57 AM
From: Billing Review
To: Billing Correction Needed
Duration in Previous: 24m
⏱️
▶
2 Labor Added Jan 30, 4:19 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Correction Needed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4h 22m, 0m
⚠️ 7.0 business days
🧾
Invoice Created Feb 9, 5:59 PM
Invoice Number: SM-252708

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
James Shoemaker
Scheduled
Dec 2, 12:00 PM
Created
Nov 12, 10:09 AM
Invoice #
SM-252708

Work Details (7)

Name Type Status Qty Amount Date
WL-03024378 Labor Open 0.25 $155.00 Dec 2, 9:49 PM
WL-03024379 Labor Open 0.75 $47.50 Dec 2, 9:49 PM
WL-03025186 Labor Open 0.5 $0.00 Dec 3, 3:23 PM
WL-03025255 Expenses Open 1 $0.00 Dec 3, 3:50 PM
WL-03025256 Expenses Open 1 $0.00 Dec 3, 3:50 PM
WL-03025257 Expenses Open 1 $0.00 Dec 3, 3:50 PM
WL-03085529 Labor Open 0.016666666666667 $38.00 Jan 30, 4:19 PM

Details