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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314798 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Nov 12, 2025 → Dec 1, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 19, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 12 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸12d
⏸ Clock Paused
Status: Awaiting Parts
Nov 12 → Dec 2, 2025
12 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 12, 2025 Completed: Dec 2, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0 / 5
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0 / 5
Nov 12 → Nov 12 Assigned ▶ Running 0 0 / 5
Nov 12 → Dec 2 Awaiting Parts ⏸ Paused 12 —
Dec 2 → Dec 2 Reschedule ▶ Running 0 0 / 5
Dispatch 0.0d
Material Management 11.6d
Coordinators 0.5d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
11.6 days
Over SLA
Coordinators
0.5 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Nov 12, 2025 Due: Nov 19, 2025 Completed: Dec 2, 2025 (12 days late)
📅
12.1 days Total Age
⏱️
11.6d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
8.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Nov 12, 2025
Visit 2 Dec 1, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 11.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 8.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Awaiting Parts
11.6d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced foot hydraulic jack assembly
🔍 Technician Findings
foot jack assembly leaked fluid inop
⚠️ Problem Description
repair request foot hyd jack fluids leaked - needs replacement Lancara, Kenneth
📄 Description
Emergency Care Stretcher

Timeline

📋
▶
2 Work Order Created Nov 12, 10:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 12, 11:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
⏱️
▶
3 Labor Added Nov 12, 3:13 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085178
Status: Closed
📦
Status: Awaiting Parts by Kenneth Lancara
From: Assigned
To: Awaiting Parts
Duration in Previous: 4h 9m
🚨 12.0 business days
⏱️
▶
4 Labor Added Dec 1, 7:53 PM
Labor Added → 2x Parts Added → Status: Reschedule → Status: Closed
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🔄
Status: Reschedule by Kenneth Lancara
From: Awaiting Parts, Reschedule
To: Reschedule, Completed
Duration in Previous: 19d 4h, 0m
🏁
Status: Closed by Kenneth Lancara
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 2, 2:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 12m
📨
Status: Invoice Pending by Hannah Shaw Dec 2, 4:35 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 27m, 0m
⏳ 3.9 business days
🧾
Invoice Created Dec 5, 8:57 PM
Invoice Number: SM-248015

Bottlenecks

Assigned
Duration: 4.2 business hours (threshold: 4.0 business hours)
Exceeded by 0.2 business hours
Awaiting Parts
Duration: 11.6 business days (threshold: 3.0 business days)
Exceeded by 8.6 business days

🔗 Related Artifacts

📦
Parts Order 00085178
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Nov 12, 10:59 AM
Invoice #
SM-248015

Work Details (4)

Name Type Status Qty Amount Date
WL-03004867 Labor Open 0.5 $0.00 Nov 12, 3:13 PM
WL-03022958 Labor Open 2 $0.00 Dec 1, 7:53 PM
WL-03022959 Parts Open 2 $0.00 Dec 1, 7:54 PM
WL-03022960 Expenses Open 1 $0.00 Dec 1, 7:54 PM

Details