Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314870 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Massachusetts Department of Public Health — 20 Forge Pkwy, Franklin MA, 02038

Nov 12, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (27 biz days early)
Active: 45 biz days
Paused: 20 biz days
🕐 Clock stopped: Tech Off Site (Feb 19, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Nov 12 → Dec 12, 2025
20 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Dec 12 → Feb 19, 2026
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Nov 12, 2025 Tech Off Site: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Dec 12 Ready for Release ⏸ Paused 20 —
Dec 12 → Dec 12 Assigned ▶ Running 0 0
Dec 12 → Feb 19 Scheduled ▶ Running 45 45
Feb 19 → Feb 19 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Holding 20.6d (excluded)
Coordinators 45.6d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
20.6 days
Coordinators
45.6 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Nov 12, 2025 Due: Mar 30, 2026 Completed: Feb 19, 2026 (39 days early)
📅
65.6 days Total Age
⏱️
45.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
47.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 17, 2026
Visit 2 Feb 19, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 45.6 days stuck in "Scheduled"
⏱️
Total Delay 47.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
20.6d
Scheduled
45.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/12/2025 MNewman - sent email to Mike Nigrelli advising onsite service for this PM to start week of 2/2/2026. Dispatching WOs to Joseph and April

12/08/2025 Brod - MNewman sent email to Shane Keville to have FSE Joseph Nuovo onsite for 02/02/2026

11/21/2025 Brod - sent email to Michael Nigrelli a previous contact to have FSE april Nuovo onsite for 02/05. michael.nigrelli2@state.ma.us

🔧 Work Performed
PM
🔍 Technician Findings
Devices passed all PM tests.
⚠️ Problem Description
V60 Ventilator - SN100351211 - IP85285716
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
▶
2 Work Order Created Nov 12, 1:56 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 4m
🚨 21.0 business days
👷
▶
3 Status: Assigned Dec 12, 2:09 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Joseph Nuovo
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-02-02T13:00:00.000+0000
🚨 33.0 business days
📅
Dispatch Scheduled by Megan Klose Jan 30, 9:20 AM
Scheduled For: 2026-02-16T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Megan Klose Feb 3, 4:25 PM
Scheduled For: 2026-02-17T13:00:00.000+0000
🚨 11.9 business days
⏱️
Labor Added Feb 19, 7:13 AM
Type: Labor
Status: Open
Qty: 0.25
🔧
Status: Tech On Site by Joseph Nuovo Feb 19, 4:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 69d 2h
⏱️
6x Labor Added Feb 19, 4:41 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 22
🚗
▶
2 Status: Tech Off Site Feb 19, 4:54 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 4.9 business days
⏱️
▶
2 Labor Added Feb 25, 9:13 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Scheduled
Duration: 45.6 business days (threshold: 2.0 business days)
Exceeded by 43.6 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Feb 17, 8:00 AM
Created
Nov 12, 1:56 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03111597 Labor Open 0.25 $0.00 Feb 19, 7:13 AM
WL-03112486 Labor Open 0.5 $0.00 Feb 19, 4:41 PM
WL-03112487 Labor Open 5 $300.00 Feb 19, 4:41 PM
WL-03112488 Labor Open 2 $150.00 Feb 19, 4:41 PM
WL-03112489 Labor Open 0.5 $465.00 Feb 19, 4:41 PM
WL-03112490 Travel Open 22 $0.00 Feb 19, 4:41 PM
WL-03112491 Travel Open 22 $0.00 Feb 19, 4:41 PM
WL-03119099 Labor Open 0.016666666666667 $114.00 Feb 25, 9:13 AM

Details