Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314975 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Nov 12, 2025 → Nov 12, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 19, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 12, 2025 Completed: Nov 12, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0 / 5
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0 / 5
Nov 12 → Nov 12 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
0.0 days
Created: Nov 12, 2025 Due: Nov 19, 2025 Completed: Nov 12, 2025 (7 days early)
📅
0.3 days Total Age
⏱️
1.4d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 1.4 days stuck in "Closed"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Reset hi/low motor - Leveled bed - Cycle tested unit - Unit returned to service
🔍 Technician Findings
Found bed foot hi/low motor does not raise fully
⚠️ Problem Description
Requested by Kenneth Lancara: repair request bed foot hilow motor does not raise fully
📄 Description
FL28EX GoBed II

Timeline

📋
▶
2 Work Order Created Nov 12, 2:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 12, 3:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 42m
⏱️
▶
3 Labor Added Nov 12, 3:39 PM
Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 13, 1:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 33m
📨
▶
2 Status: Invoice Pending Nov 13, 1:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 14, 8:12 PM
Invoice Number: SM-246436

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Nov 12, 2:46 PM
Invoice #
SM-246436

Work Details (2)

Name Type Status Qty Amount Date
WL-03004918 Labor Open 1 $0.00 Nov 12, 3:39 PM
WL-03004925 Labor Open 0.5 $0.00 Nov 12, 3:41 PM

Details