Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315028 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Medical Center Sacramento — 2825 Capitol Avenue, Sacramento CA, 95816

Nov 12, 2025 → Dec 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (15 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Dec 20, 2025)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 24, 2025
8 business days (counted)
Running total: 8 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 20, 2025
17 business days (counted)
Running total: 25 of ? biz days used
Created: Nov 12, 2025 Completed: Dec 20, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Scheduled ▶ Running 0 0
Nov 12 → Nov 24 Ready for Scheduling ▶ Running 8 8
Nov 24 → Dec 20 Scheduled ▶ Running 17 25
Dispatch 0.0d
Coordinators 26.3d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.3 days
Over SLA
Billing
1.3 days
Created: Nov 12, 2025 Due: Dec 31, 2025 Completed: Dec 21, 2025 (10 days early)
📅
25.3 days Total Age
⏱️
18.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
24.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
29 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 14, 2025
Visit 2 Dec 15, 2025
Visit 3 Dec 16, 2025
Visit 4 Dec 17, 2025
Visit 5 Dec 18, 2025
Visit 6 Dec 19, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 18.0 days stuck in "Scheduled"
⏱️
Total Delay 24.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Ready for Scheduling
8.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 1640 CM LM w/Krystin re NAR; 11/20/2025 NNL ; 1525 SC avail; 1925 LM w/Krystin re cnfm; 2318 Krystin cnfm; 11/21/25 0930 ack cnfm, LM w/SC; 2018 SC ack cnfm

Timeline

📋
▶
3 Work Order Created Nov 12, 4:45 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 8.9 business days
👷
▶
2 Technician Assigned Nov 24, 9:15 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 11d 16h
🚨 18.0 business days
⏱️
Labor Added Dec 19, 12:34 PM
Type: Labor
Status: Open
Qty: 13
⏱️
▶
2 5x Labor Added Dec 19, 12:57 PM
5x Labor Added → 20x Expenses Added
💵
20x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added Dec 19, 1:03 PM
Type: Travel
Status: Open
Qty: 35
⏱️
Labor Added Dec 20, 9:29 AM
Type: Labor
Status: Open
Qty: 19
✔️
Status: Completed by Sean Critzman Dec 20, 9:37 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 26d 0h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 23, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 6h
📨
Status: Invoice Pending by Hannah Shaw Dec 23, 4:42 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16m
🧾
▶
2 Invoice Created Dec 24, 3:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 32m

Bottlenecks

Ready for Scheduling
Duration: 8.3 business days (threshold: 1.0 business days)
Exceeded by 7.3 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sean Critzman
Scheduled
Dec 15, 2:00 PM
Created
Nov 12, 4:45 PM
Invoice #
SM-249867

Work Details (29)

Name Type Status Qty Amount Date
WL-03043397 Labor Open 13 $520.00 Dec 19, 12:34 PM
WL-03043406 Labor Open 4 $817.00 Dec 19, 12:57 PM
WL-03043407 Labor Open 8 $817.00 Dec 19, 12:57 PM
WL-03043408 Labor Open 8 $817.00 Dec 19, 12:57 PM
WL-03043409 Labor Open 8 $817.00 Dec 19, 12:57 PM
WL-03043410 Labor Open 4 $817.00 Dec 19, 12:57 PM
WL-03043414 Expenses Open 1 $695.24 Dec 19, 1:02 PM
WL-03043415 Expenses Open 1 $261.79 Dec 19, 1:02 PM
WL-03043416 Expenses Open 1 $20.48 Dec 19, 1:02 PM
WL-03043417 Expenses Open 1 $211.27 Dec 19, 1:02 PM
WL-03043418 Expenses Open 1 $211.27 Dec 19, 1:02 PM
WL-03043419 Expenses Open 1 $211.27 Dec 19, 1:02 PM
WL-03043420 Expenses Open 1 $211.27 Dec 19, 1:02 PM
WL-03043421 Expenses Open 1 $211.27 Dec 19, 1:02 PM
WL-03043422 Expenses Open 1 $52.00 Dec 19, 1:02 PM
WL-03043423 Expenses Open 1 $52.00 Dec 19, 1:02 PM
WL-03043424 Expenses Open 1 $52.00 Dec 19, 1:02 PM
WL-03043425 Expenses Open 1 $52.00 Dec 19, 1:02 PM
WL-03043426 Expenses Open 1 $52.00 Dec 19, 1:02 PM
WL-03043427 Expenses Open 1 $52.00 Dec 19, 1:02 PM
WL-03043428 Expenses Open 1 $10.00 Dec 19, 1:02 PM
WL-03043429 Expenses Open 1 $10.00 Dec 19, 1:02 PM
WL-03043430 Expenses Open 1 $10.00 Dec 19, 1:02 PM
WL-03043431 Expenses Open 1 $10.00 Dec 19, 1:02 PM
WL-03043432 Expenses Open 1 $10.00 Dec 19, 1:02 PM
WL-03043433 Expenses Open 1 $54.00 Dec 19, 1:02 PM
WL-03043434 Travel Open 35 $24.50 Dec 19, 1:03 PM
WL-03043435 Travel Open 35 $24.50 Dec 19, 1:03 PM
WL-03044405 Labor Open 19 $760.00 Dec 20, 9:29 AM

Details