Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315034 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Corewell Health Butterworth — 100 Michigan St NE, Grand Rapids MI, 49503

Nov 12, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (9 biz days early)
Active: 23 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Dec 9, 2025
17 business days (counted)
Running total: 17 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 16, 2025
5 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 23 of ? biz days used
Created: Nov 12, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Dec 9 Ready for Scheduling ▶ Running 17 17
Dec 9 → Dec 16 Scheduled ▶ Running 5 22
Dec 16 → Dec 17 Tech On Site ▶ Running 1 23
Dispatch 0.0d
Coordinators 23.1d
Field Work 1.9d
Billing 10.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
23.1 days
Over SLA
Field Work
1.9 days
Billing
10.8 days
Over SLA
Created: Nov 12, 2025 Due: Dec 31, 2025 Completed: Dec 17, 2025 (14 days early)
📅
23.3 days Total Age
⏱️
17.2d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
29.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 17.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 29.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
17.2d / 1.0d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
10.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 DMalloy - Dispatched for FSE Bennet to be onsite on next Tuesday 12/16/2025. 

🔧 Work Performed
GE PANDA WARMER INSTALLATION
🔍 Technician Findings
N/A
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25469585SA,PBW25469586SA,PBW25469584SA Scale serial number(s): P313283L,P313284L,P312998L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
PANDA WARMERS - 3

Timeline

📋
▶
2 Work Order Created Nov 12, 4:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 17.9 business days
👷
▶
3 Technician Assigned Dec 9, 12:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-16T00:00:00.000+0000, 2025-12-16T05:00:00.000+0000, 2025-12-16T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 26d 19h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Bennet Dartey Dec 16, 12:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
💵
2x Expenses Added Dec 16, 5:44 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
7x Labor Added Dec 16, 6:42 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 4, 2, 3, 180
✔️
Status: Completed by Bennet Dartey Dec 16, 7:13 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 58m
🏁
Status: Closed by Bennet Dartey Dec 17, 12:12 PM
From: Completed
To: Closed
Duration in Previous: 16h 58m
⏱️
▶
2 Labor Added Dec 17, 12:18 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 7m
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 16d 4h, 0m
⏳ 0.9 business days
🧾
Invoice Created Jan 3, 5:19 PM
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 17.2 business days (threshold: 1.0 business days)
Exceeded by 16.2 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Ready to Bill
Duration: 10.8 business days (threshold: 1.0 business days)
Exceeded by 9.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Dec 16, 8:00 AM
Created
Nov 12, 4:59 PM
Invoice #
SM-250436

Work Details (10)

Name Type Status Qty Amount Date
WL-03039741 Expenses Open 1 $127.30 Dec 16, 5:44 PM
WL-03039740 Expenses Open 1 $0.00 Dec 16, 5:44 PM
WL-03039826 Labor Open 1 $180.00 Dec 16, 6:42 PM
WL-03039827 Labor Open 4 $540.00 Dec 16, 6:42 PM
WL-03039828 Labor Open 1 $0.00 Dec 16, 6:42 PM
WL-03039830 Expenses Open 1 $0.00 Dec 16, 6:42 PM
WL-03039829 Labor Open 2 $0.00 Dec 16, 6:42 PM
WL-03039825 Labor Open 3 $450.00 Dec 16, 6:42 PM
WL-03039831 Travel Open 180 $0.00 Dec 16, 6:42 PM
WL-03040545 Labor Open 0.016666666666667 $38.00 Dec 17, 12:18 PM

Details