📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069
Nov 12, 2025 → Nov 16, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 19, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Nov 12 → Nov 17, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Nov 12, 2025Completed: Nov 17, 2025
Business Days Used3 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 12 → Nov 12
Created
▶ Running
0
0 / 5
Nov 12 → Nov 12
Ready for Scheduling
▶ Running
0
0 / 5
Nov 12 → Nov 17
Assigned
▶ Running
3
3 / 5
Nov 17 → Nov 17
Tech On Site
▶ Running
0
3 / 5
Dispatch0.0d
Coordinators2.4d
Field Work0.0d
Billing0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.4 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Nov 12, 2025
Due: Nov 19, 2025
Completed: Nov 17, 2025 (2 days early)
📅
2.4 daysTotal Age
⏱️
2.4d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
1.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay2.4 days stuck in "Assigned"
⏱️
Total Delay1.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
12nov2025 fjackson 4th floor bed had bent pin in cable, was able to straighten out and plugged in and verified functions and working ok, 3 warranty beds, one cable was loose, one cable had a bent pin and straightened it out and plugged in, 3rd bed had cable disconnected, plugged in and verified all bed functions and online at nurse station, admin support
🔍Technician Findings
4 beds offline 4th floor
⚠️Problem Description
work order to troubleshoot bed offline as well as 3 warranty beds
Jackson, Robert
📄Description
Hillrom Compella P7800 Bariatric Bed
Timeline
📋
▶
2
Work Order Created Nov 12, 5:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Nov 12, 5:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:20m
⏳2.8 business days
🔧
Status: Tech On Site by Robert JacksonNov 16, 8:28 PM
From:Assigned
To:Tech On Site
Duration in Previous:4d 3h
⏱️
▶
2
3x Labor Added Nov 16, 8:36 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8m, 0m
📄
Status: Ready to Bill by Hannah ShawNov 17, 11:32 AM
From:Closed
To:Ready to Bill
Duration in Previous:14h 55m
📨
▶
2
Status: Invoice Pending Nov 17, 12:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Nov 18, 7:07 PM
Invoice Number:SM-246762
Bottlenecks
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)