Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315046 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 KETTERING HEALTH HAMILTON — 630 Eaton Ave., Hamlton OH, 45013

Nov 12, 2025 → Dec 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (13 biz days early)
Active: 19 biz days
🕐 Clock stopped: Invoiced (Dec 11, 2025)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 27, 2025
10 business days (counted)
Running total: 10 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Nov 27 → Dec 11, 2025
9 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Completed
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 19 of ? biz days used
Created: Nov 12, 2025 Invoiced: Dec 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 27 Ready for Scheduling ▶ Running 10 10
Nov 27 → Dec 11 Scheduled ▶ Running 9 19
Dec 11 → Dec 11 Completed ▶ Running 0 19
Dispatch 11.0d
Coordinators 18.3d
Billing 2.0d
✓ SLA Met
Dispatch
11.0 days
Over SLA
Coordinators
18.3 days
Over SLA
Billing
2.0 days
Over SLA
Created: Nov 12, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
18.3 days Total Age
⏱️
11.0d in L2 Screening Longest Stage
🔄
7 transitions Status Changes
⚠️
27.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 9, 2025
Visit 2 Dec 10, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 11.0 days stuck in "L2 Screening"
⏱️
Total Delay 27.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.2d / 1.0d SLA
Scheduled
8.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
11.0d / 1.0d SLA
L2 Review
2.2d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26/2025 DMalloy - Advised we can have FSE Paul M. onsite on Monday, 12/8/2025 for the installation of the Four devices. 

🔧 Work Performed
Install Panda beds, all required tests passed. Units ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25469550SA,PBW25469570SA,PBW25469549SA Scale serial number(s): P312156L,P312137L,P312136L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
3 Panda Ires Warmer

Timeline

📋
▶
2 Work Order Created Nov 12, 5:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 10.8 business days
👷
▶
3 Technician Assigned Nov 26, 7:51 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-08T05:00:00.000+0000, 2025-12-08T00:00:00.000+0000, 2025-12-08T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 14d 2h
⚠️ 5.5 business days
📅
Dispatch Scheduled by Deon Malloy Dec 5, 1:19 PM
Scheduled For: 2025-12-09T13:00:00.000+0000
⏳ 3.0 business days
⏱️
6x Labor Added Dec 9, 5:56 PM
Type: Labor, Travel
Status: Open
Qty: 5, 0.5, 4, 1, 273, 11
⏱️
3x Labor Added Dec 10, 5:34 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 2, 9
✔️
Status: Completed by Paul Mccormish Dec 10, 7:51 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 23h, 0m
⏳ 2.5 business days
⏱️
Labor Added Dec 12, 11:14 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 12, 11:19 AM
From: Closed
To: L2 Screening
Duration in Previous: 1d 15h
🚨 11.0 business days
👀
Status: L2 Review by Sean Currie Dec 29, 5:12 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 17d 5h
⏳ 2.8 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 9:07 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 15h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 10.2 business days (threshold: 1.0 business days)
Exceeded by 9.2 business days
Scheduled
Duration: 8.1 business days (threshold: 2.0 business days)
Exceeded by 6.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Dec 9, 8:00 AM
Created
Nov 12, 5:19 PM
Invoice #
SM-250436

Work Details (10)

Name Type Status Qty Amount Date
WL-03032017 Labor Open 5 $450.00 Dec 9, 5:56 PM
WL-03032018 Labor Open 0.5 $0.00 Dec 9, 5:56 PM
WL-03032019 Labor Open 4 $180.00 Dec 9, 5:56 PM
WL-03032020 Labor Open 1 $0.00 Dec 9, 5:56 PM
WL-03032021 Travel Open 273 $0.00 Dec 9, 5:56 PM
WL-03032022 Travel Open 11 $0.00 Dec 9, 5:56 PM
WL-03033335 Labor Open 0.75 $100.00 Dec 10, 5:34 PM
WL-03033336 Labor Open 2 $180.00 Dec 10, 5:34 PM
WL-03033337 Travel Open 9 $0.00 Dec 10, 5:35 PM
WL-03035753 Labor Open 0.016666666666667 $38.00 Dec 12, 11:14 AM

Details