Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315055 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MUNSON HEALTHCARE CHARLEVOIX HOSPITAL — 14700 Lake Shore Dr, CHARLEVOIX MI, 49720

Nov 13, 2025 → Dec 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (10 biz days early)
Active: 21 biz days
🕐 Clock stopped: Invoiced (Dec 16, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Dec 9, 2025
16 business days (counted)
Running total: 16 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 16, 2025
5 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Completed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 21 of ? biz days used
Created: Nov 13, 2025 Invoiced: Dec 16, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Dec 9 Ready for Scheduling ▶ Running 16 16
Dec 9 → Dec 16 Scheduled ▶ Running 5 21
Dec 16 → Dec 16 Tech On Site ▶ Running 0 21
Dec 16 → Dec 16 Completed ▶ Running 0 21
Dispatch 6.9d
Coordinators 21.9d
Field Work 1.2d
Billing 2.3d
✓ SLA Met
Dispatch
6.9 days
Over SLA
Coordinators
21.9 days
Over SLA
Field Work
1.2 days
Billing
2.3 days
Over SLA
Created: Nov 13, 2025 Due: Dec 31, 2025 Completed: Dec 16, 2025 (15 days early)
📅
22.0 days Total Age
⏱️
17.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
26.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 17.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 26.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
17.0d / 1.0d SLA
Scheduled
4.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
L2 Screening
6.9d / 1.0d SLA
L2 Review
3.0d
Ready to Bill
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 DMalloy - Dispatched for FSE Bennet to be onsite on next week Monday, 12/15/2025

🔧 Work Performed
GE PANDA WARMAR INSTALLATION
🔍 Technician Findings
N/A
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25469589SA Scale serial number(s): P313273L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
1 Panda Ires Warmer

Timeline

📋
▶
2 Work Order Created Nov 13, 8:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 17.0 business days
📅
▶
3 Dispatch Scheduled Dec 9, 12:25 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0h5A00000HnhPcQAJ, Bennet O Dartey
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 26d 3h
⚠️ 5.0 business days
💵
2x Expenses Added Dec 15, 11:17 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Bennet Dartey Dec 15, 7:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 7h
⏱️
6x Labor Added Dec 15, 9:13 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 6, 1, 1.5, 0.5, 351
✔️
Status: Completed by Bennet Dartey Dec 15, 9:27 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 30m
🏁
Status: Closed by Bennet Dartey Dec 16, 5:13 PM
From: Completed
To: Closed
Duration in Previous: 19h 46m
⏱️
▶
2 Labor Added Dec 17, 11:39 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 18h 26m
⚠️ 7.0 business days
👀
Status: L2 Review by Sean Currie Dec 26, 11:19 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 8d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 30, 4:38 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 4d 5h
⏳ 2.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 0h, 0m
⏳ 0.9 business days
🧾
Invoice Created Jan 3, 5:19 PM
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
L2 Screening
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Dec 15, 8:00 AM
Created
Nov 13, 8:35 AM
Invoice #
SM-250436

Work Details (9)

Name Type Status Qty Amount Date
WL-03037832 Expenses Open 1 $0.00 Dec 15, 11:17 AM
WL-03037833 Expenses Open 1 $72.65 Dec 15, 11:17 AM
WL-03038666 Labor Open 6 $525.00 Dec 15, 9:13 PM
WL-03038667 Labor Open 1 $180.00 Dec 15, 9:13 PM
WL-03038668 Labor Open 1.5 $180.00 Dec 15, 9:13 PM
WL-03038669 Labor Open 0.5 $0.00 Dec 15, 9:13 PM
WL-03038670 Expenses Open 1 $0.00 Dec 15, 9:13 PM
WL-03038671 Travel Open 351 $0.00 Dec 15, 9:13 PM
WL-03040484 Labor Open 0.016666666666667 $38.00 Dec 17, 11:39 AM

Details