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← WO Overview

WO-01315061 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Accuray Inc — 2417 W Badger Rd, Madison WI, 53713-2300

Nov 13, 2025 → Dec 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (8 biz days late)
Active: 18 biz days
🕐 Clock stopped: Invoiced (Dec 11, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Nov 13 → Dec 11, 2025
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Completed
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 13, 2025 Invoiced: Dec 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Dec 11 Assigned ▶ Running 18 18
Dec 11 → Dec 11 Tech On Site ▶ Running 0 18
Dec 11 → Dec 11 Completed ▶ Running 0 18
Dec 11 → Dec 11 Assigned ▶ Running 0 18
Dispatch 0.0d
Coordinators 19.0d
Field Work 0.1d
Billing 14.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.0 days
Over SLA
Field Work
0.1 days
Billing
14.5 days
Over SLA
Created: Nov 13, 2025 Due: Dec 13, 2025 Completed: Dec 11, 2025 (2 days early)
📅
19.0 days Total Age
⏱️
19.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
30.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 19.0 days stuck in "Assigned"
⏱️
Total Delay 30.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
19.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
2.8d / 1.0d SLA
Invoice Pending
11.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced IDP dry pump and turbo pump with exchange units. Replaced display with new. Reset tip seal hours to 0. Cleaned, reassembled and tested TPS to factory specifications.
🔍 Technician Findings
Display is dim.
⚠️ Problem Description
Note 05.11.2025 15:27:11 WIGEORGE No Charge Domestic 6416669 has been saved ____________________ Note 05.11.2025 14:51:19 JUFOSTER Reference no cost shipper 6416249 ____________________ Note 27.10.2025 16:12:13 JUFOSTER The turbo sounds really rough and it will not perform the necessary pump down that we need to achieve. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington) ____________________ Note 27.10.2025 16:08:06 WF-BATCH Agent: JUFOSTER Timestamp: 2025-10-27 16:07:58 IT13434015 tps not pumping down
📄 Description
REPAIR TPS-COMPACT TV81M
📞 Call Description
VPD Bench Overhaul Trade

Timeline

📋
▶
3 Work Order Created Nov 13, 8:56 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Kim Pearson
Technician: Shawn Kelley
🚨 19.0 business days
🔧
▶
3 Status: Tech On Site Dec 11, 9:15 AM
Status: Tech On Site → Labor Added → 2x Parts Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
🔩
▶
2 Parts Added Dec 11, 9:20 AM
Parts Added → Status: Completed
✔️
Status: Completed by Shawn Kelley
From: Tech On Site
To: Completed
Duration in Previous: 8m
👷
▶
2 Technician Assigned Dec 11, 10:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Completed
To: Assigned
Duration in Previous: 54m
🏁
Status: Closed by Shawn Kelley Dec 11, 10:23 AM
From: Assigned
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Dec 11, 12:45 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 21m
⏳ 3.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 15, 1:29 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 0h
🚨 12.0 business days
🧾
▶
2 Invoice Created Dec 31, 11:11 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 15d 21h

Bottlenecks

Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Invoice Pending
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Shawn Kelley
Scheduled
N/A
Created
Nov 13, 8:56 AM
Invoice #
SM-249133

Work Details (4)

Name Type Status Qty Amount Date
WL-03033879 Labor Open 4 $400.00 Dec 11, 9:16 AM
WL-03033882 Parts Open 1 $0.00 Dec 11, 9:17 AM
WL-03033883 Parts Open 1 $0.00 Dec 11, 9:17 AM
WL-03033891 Parts Open 1 $0.00 Dec 11, 9:20 AM

Details