Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315065 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Leidos Inc — 4155 Campus Point Ct, San Diego CA, 92121-1513

Nov 13, 2025 → Dec 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (8 biz days late)
Active: 18 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Nov 13 → Dec 11, 2025
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 13, 2025 Completed: Dec 11, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Dec 11 Assigned ▶ Running 18 18
Dec 11 → Dec 11 Tech On Site ▶ Running 0 18
Dispatch 0.0d
Holding 0.7d (excluded)
Coordinators 19.0d
Field Work 0.2d
Billing 18.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
0.7 days
Coordinators
19.0 days
Over SLA
Field Work
0.2 days
Billing
18.4 days
Over SLA
Created: Nov 13, 2025 Due: Dec 12, 2025 Completed: Dec 11, 2025 (1 days early)
📅
19.0 days Total Age
⏱️
19.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
29.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 19.0 days stuck in "Assigned"
⏱️
Total Delay 29.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
19.0d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
13.1d / 2.0d SLA
Billing Review
3.8d / 2.0d SLA
On Hold
0.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.30.25 hshaw - email YC to remove WO from SM-249133. CRM has issue to close it.

🔧 Work Performed
Replace turbo pump and IDP dry pump with exchange units. Replaced controller. Replaced display with new. Cleaned, reassembled and tested TPS to factory specifications.
🔍 Technician Findings
Controller will not start turbo. Display does not work.
📄 Description
REPAIRED TPS PUMPING SYSTEM
📞 Call Description
VPD Bench Overhaul Trade

Timeline

📋
▶
3 Work Order Created Nov 13, 9:09 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Shawn Kelley
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 19.0 business days
🔧
Status: Tech On Site by Shawn Kelley Dec 11, 1:00 PM
From: Assigned
To: Tech On Site
Duration in Previous: 28d 3h
⏱️
▶
2 Labor Added Dec 11, 1:29 PM
Labor Added → 4x Parts Added
🔩
4x Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Shawn Kelley Dec 11, 2:18 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 18m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 12, 4:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 1.9 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 15, 1:29 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 20h
🚨 11.0 business days
💵
Status: Billing Review by Yecenia Campos Dec 30, 11:44 PM
From: Invoice Pending
To: Billing Review
Duration in Previous: 15d 10h
⏸️
Status: On Hold by MICHAEL MCNAMARA Dec 31, 7:06 AM
From: Billing Review
To: On Hold
Duration in Previous: 7h 21m
💵
Status: Billing Review by MICHAEL MCNAMARA Dec 31, 12:21 PM
From: On Hold
To: Billing Review
Duration in Previous: 5h 15m
⏳ 3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Jan 5, 10:31 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 4d 22h
📨
Status: Invoice Pending by Hannah Shaw Jan 5, 12:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 52m
💰
▶
2 Status: Invoiced Jan 6, 11:31 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250477

Bottlenecks

Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Invoice Pending
Duration: 11.3 business days (threshold: 2.0 business days)
Exceeded by 9.3 business days
Billing Review
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Shawn Kelley
Scheduled
N/A
Created
Nov 13, 9:09 AM
Invoice #
SM-250477

Work Details (5)

Name Type Status Qty Amount Date
WL-03034227 Labor Open 4 $400.00 Dec 11, 1:29 PM
WL-03034229 Parts Open 1 $0.00 Dec 11, 1:31 PM
WL-03034230 Parts Open 1 $0.00 Dec 11, 1:31 PM
WL-03034231 Parts Open 1 $0.00 Dec 11, 1:31 PM
WL-03034232 Parts Open 1 $0.00 Dec 11, 1:31 PM

Details