Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315067 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 GEORGETOWN COMMUNITY HOSP — 1002 S BROADWAY ST STE 25D, GEORGETOWN KY, 40324-1463

Nov 13, 2025 → Nov 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (22 biz days early)
Active: 9 biz days
🕐 Clock stopped: Invoiced (Nov 27, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 19, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 4 of ? biz days used
2d
▶ Clock Running
Status: Completed
Nov 19 → Nov 21, 2025
2 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Closed
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 6 of ? biz days used
1d
▶ Clock Running
Status: Closed
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 7 of ? biz days used
2d
▶ Clock Running
Status: L2 Screening
Nov 24 → Nov 27, 2025
2 business days (counted)
Running total: 9 of ? biz days used
Created: Nov 13, 2025 Invoiced: Nov 27, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 13 Ready for Scheduling ▶ Running 0 0
Nov 13 → Nov 19 Scheduled ▶ Running 4 4
Nov 19 → Nov 19 Tech On Site ▶ Running 0 4
Nov 19 → Nov 21 Completed ▶ Running 2 6
Nov 21 → Nov 21 Closed ▶ Running 0 6
Nov 21 → Nov 21 WO Correction Needed ▶ Running 0 6
Nov 21 → Nov 24 Closed ▶ Running 1 7
Nov 24 → Nov 27 L2 Screening ▶ Running 2 9
Dispatch 3.0d
Coordinators 5.2d
Field Work 2.3d
Billing 1.1d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
5.2 days
Over SLA
Field Work
2.3 days
Over SLA
Billing
1.1 days
Created: Nov 13, 2025 Due: Dec 31, 2025 Completed: Nov 27, 2025 (34 days early)
📅
10.0 days Total Age
⏱️
4.7d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 4.7 days stuck in "Scheduled"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
4.7d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
1.5d / 1.0d SLA
Closed
3.2d / 1.0d SLA
WO Correction Needed
0.9d
L2 Screening
3.0d / 1.0d SLA
L2 Review
0.1d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/13/2025 DMalloy - FSE Jackson to be on site on next week 11/19/2025. 

🔧 Work Performed
Install completed.
🔍 Technician Findings
Devices serviced.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25439417SA,PBW25439416SA Scale serial number(s): P309706L,P313249L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
2- Panda Ires Warmer

Timeline

📋
▶
2 Work Order Created Nov 13, 9:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
4 Technician Assigned Nov 13, 1:05 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-19T05:00:00.000+0000, 2025-11-19T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 48m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-19T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Nov 18, 8:39 AM
Scheduled For: 2025-11-20T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Nov 18, 9:02 AM
Scheduled For: 2025-11-21T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Nov 18, 3:35 PM
Scheduled For: 2025-11-20T13:00:00.000+0000, 2025-11-19T13:00:00.000+0000
💵
2x Expenses Added Nov 18, 4:33 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Jackson Reeves Nov 19, 10:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
▶
2 6x Labor Added Nov 19, 4:42 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Tech On Site
To: Completed
Duration in Previous: 6h 41m
⏳ 1.9 business days
🏁
Status: Closed by Jackson Reeves Nov 20, 8:45 PM
From: Completed
To: Closed
Duration in Previous: 1d 3h
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 21, 9:48 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 13h 3m
🏁
Status: Closed by Jackson Reeves Nov 21, 5:09 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 7h 20m
⏳ 1.9 business days
⏱️
Labor Added Nov 24, 9:09 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Nov 24, 9:16 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 16h
⏳ 3.0 business days
🏁
Status: Closed by Jackson Reeves Nov 27, 6:49 PM
From: L2 Screening
To: Closed
Duration in Previous: 3d 9h
⏳ 1.0 business days
👀
Status: L2 Review by Sean Currie Dec 1, 11:39 AM
From: Closed
To: L2 Review
Duration in Previous: 3d 16h
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 52m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:09 PM
Invoice Number: 247866

Bottlenecks

Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jackson Reeves
Scheduled
Nov 19, 8:00 AM
Created
Nov 13, 9:15 AM
Invoice #
247866

Work Details (9)

Name Type Status Qty Amount Date
WL-03011720 Expenses Open 1 $0.00 Nov 18, 4:33 PM
WL-03011721 Expenses Open 1 $130.92 Nov 18, 4:33 PM
WL-03013483 Labor Open 2 $0.00 Nov 19, 4:42 PM
WL-03013484 Labor Open 2.5 $360.00 Nov 19, 4:42 PM
WL-03013485 Labor Open 2 $250.00 Nov 19, 4:42 PM
WL-03013486 Expenses Open 1 $0.00 Nov 19, 4:42 PM
WL-03013487 Travel Open 95 $0.00 Nov 19, 4:42 PM
WL-03013488 Travel Open 95 $0.00 Nov 19, 4:42 PM
WL-03018231 Labor Open 0.016666666666667 $38.00 Nov 24, 9:09 AM

Details