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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315073 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UK HEALTHCARE — 1000 S LIMESTONE, LEXINGTON KY, 40506

Nov 13, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (18 biz days early)
Active: 13 biz days
🕐 Clock stopped: Invoiced (Dec 4, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 18, 2025
3 business days (counted)
Running total: 3 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Nov 18 → Dec 4, 2025
10 business days (counted)
Running total: 13 of ? biz days used
Created: Nov 13, 2025 Invoiced: Dec 4, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 18 Ready for Scheduling ▶ Running 3 3
Nov 18 → Dec 4 Scheduled ▶ Running 10 13
Dispatch 15.0d
Coordinators 14.8d
Billing 2.0d
✓ SLA Met
Dispatch
15.0 days
Over SLA
Coordinators
14.8 days
Over SLA
Billing
2.0 days
Over SLA
Created: Nov 13, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
14.0 days Total Age
⏱️
15.0d in L2 Screening Longest Stage
🔄
7 transitions Status Changes
⚠️
27.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 15.0 days stuck in "L2 Screening"
⏱️
Total Delay 27.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
10.8d / 2.0d SLA
Closed
1.3d / 1.0d SLA
L2 Screening
15.0d / 1.0d SLA
L2 Review
3.9d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14/2025 DMalloy - Replied to request advising that I can have FSE Paul M onsite on Monday 12/1/2025 for the installation of the 12 devices.  

WO-01315073

WO-01307552

🔧 Work Performed
Install Panda bed, all required tests passed. Unit ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25469539SA Scale serial number(s): P311269L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
1 Panda Ires Warmer

Timeline

📋
▶
2 Work Order Created Nov 13, 9:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
🗓️
▶
4 Status: Scheduled Nov 18, 12:19 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-01T00:00:00.000+0000, 2025-12-01T05:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Paul Mccormish
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-01T13:00:00.000+0000
🚨 10.0 business days
⏱️
4x Labor Added Dec 3, 4:53 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2.25, 1, 10
✔️
Status: Completed by Paul Mccormish Dec 4, 4:51 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 16d 4h, 0m
⏱️
▶
2 Labor Added Dec 5, 8:39 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 15h 48m
🚨 15.0 business days
👀
Status: L2 Review by Sean Currie Dec 26, 11:25 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 21d 2h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 9:06 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 4d 21h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
L2 Screening
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Dec 1, 8:00 AM
Created
Nov 13, 9:22 AM
Invoice #
SM-250436

Work Details (5)

Name Type Status Qty Amount Date
WL-03025369 Labor Open 0.5 $0.00 Dec 3, 4:53 PM
WL-03025370 Labor Open 2.25 $180.00 Dec 3, 4:53 PM
WL-03025371 Labor Open 1 $100.00 Dec 3, 4:53 PM
WL-03025372 Travel Open 10 $0.00 Dec 3, 4:54 PM
WL-03027632 Labor Open 0.016666666666667 $38.00 Dec 5, 8:39 AM

Details