Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315091 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 BON SECOURS ST FRANCIS MEDICAL CENTER — 13710 ST FRANCIS BLVD, MIDLOTHIAN VA, 23114

Nov 13, 2025 → Dec 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 14 biz days
🕐 Clock stopped: Invoiced (Dec 5, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 19, 2025
4 business days (counted)
Running total: 4 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Nov 19 → Dec 5, 2025
10 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Completed
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 14 of ? biz days used
Created: Nov 13, 2025 Invoiced: Dec 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 19 Ready for Scheduling ▶ Running 4 4
Nov 19 → Dec 5 Scheduled ▶ Running 10 14
Dec 5 → Dec 5 Completed ▶ Running 0 14
Dispatch 14.4d
Coordinators 16.0d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
14.4 days
Over SLA
Coordinators
16.0 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Nov 13, 2025 Due: Dec 31, 2025 Completed: Dec 5, 2025 (26 days early)
📅
15.0 days Total Age
⏱️
14.4d in L2 Screening Longest Stage
🔄
8 transitions Status Changes
⚠️
28.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 14.4 days stuck in "L2 Screening"
⏱️
Total Delay 28.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
11.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
L2 Screening
14.4d / 1.0d SLA
L2 Review
1.6d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19/2025 RFosbury - Dispatch to Rick C for Dec 1st and 2nd.

🔧 Work Performed
Installation of 1 Giraffe OmniBed and accessories.
🔍 Technician Findings
GOOD WORKING CONDITIONS
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
1 Giraffe Omnibed Carestation

Timeline

📋
▶
2 Work Order Created Nov 13, 10:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
🗓️
▶
3 Status: Scheduled Nov 19, 8:49 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: a0h5A00000GzK9zQAF, Rick Charles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-02T13:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Nov 19, 10:59 AM
Scheduled For: 2025-12-01T13:00:00.000+0000
⚠️ 5.0 business days
💵
2x Expenses Added Nov 25, 1:55 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
⏱️
3x Labor Added Dec 3, 2:48 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 17
⏳ 3.0 business days
✔️
▶
2 Status: Completed Dec 5, 5:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Rick Charles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.8 business days
⏱️
▶
2 Labor Added Dec 10, 3:29 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 4d 21h
🚨 15.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 2:35 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 20d 23h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:09 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 23h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
L2 Screening
Duration: 14.4 business days (threshold: 1.0 business days)
Exceeded by 13.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Dec 1, 8:00 AM
Created
Nov 13, 10:34 AM
Invoice #
SM-250436

Work Details (6)

Name Type Status Qty Amount Date
WL-03019731 Expenses Open 1 $167.61 Nov 25, 1:55 PM
WL-03019732 Expenses Open 1 $0.00 Nov 25, 1:55 PM
WL-03025137 Labor Open 1.5 $190.00 Dec 3, 2:48 PM
WL-03025138 Labor Open 0.5 $0.00 Dec 3, 2:48 PM
WL-03025139 Travel Open 17 $0.00 Dec 3, 2:48 PM
WL-03033140 Labor Open 0.016666666666667 $38.00 Dec 10, 3:29 PM

Details