Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315093 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ST MARYS HOSPITAL — 5801 BREMO RD, RICHMOND VA, 23226

Nov 13, 2025 → Dec 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 14 biz days
🕐 Clock stopped: Invoiced (Dec 7, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 18, 2025
3 business days (counted)
Running total: 3 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 18 → Dec 2, 2025
8 business days (counted)
Running total: 11 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 7, 2025
3 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Completed
Dec 7 → Dec 7, 2025
0 business days (counted)
Running total: 14 of ? biz days used
Created: Nov 13, 2025 Invoiced: Dec 7, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 18 Ready for Scheduling ▶ Running 3 3
Nov 18 → Dec 2 Scheduled ▶ Running 8 11
Dec 2 → Dec 7 Tech On Site ▶ Running 3 14
Dec 7 → Dec 7 Completed ▶ Running 0 14
Dispatch 14.4d
Coordinators 12.7d
Field Work 3.4d
Billing 0.4d
✓ SLA Met
Dispatch
14.4 days
Over SLA
Coordinators
12.7 days
Over SLA
Field Work
3.4 days
Over SLA
Billing
0.4 days
Created: Nov 13, 2025 Due: Dec 31, 2025 Completed: Dec 7, 2025 (24 days early)
📅
15.0 days Total Age
⏱️
14.4d in L2 Screening Longest Stage
🔄
9 transitions Status Changes
⚠️
27.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jeffrey Coles — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025
Visit 4 Dec 4, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 14.4 days stuck in "L2 Screening"
⏱️
Total Delay 27.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
8.7d / 2.0d SLA
Tech On Site
3.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
L2 Screening
14.4d / 1.0d SLA
L2 Review
1.7d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/25 SReich - Two WOs created for this request (two technicians).


11/18/2025 RFosbury - dispatching to Jeffrey C and Ryan L for Dec 1st

🔧 Work Performed
GE MIC Panda Warmer Installation (11)
🔍 Technician Findings
GE MIC Panda Warmer Installation (11)
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
24 Panda Ires Warmer

Timeline

📋
▶
2 Work Order Created Nov 13, 10:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Nov 18, 1:46 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-01T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 3h
⚠️ 6.0 business days
💵
2x Expenses Added Nov 25, 1:39 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Nov 25, 2:26 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
💵
Expenses Added Dec 1, 8:21 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Dec 1, 8:28 PM
Type: Travel
Status: Open
Qty: 170
🔧
Status: Tech On Site by Jeffrey Coles Dec 2, 4:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 2h
💵
3x Expenses Added Dec 2, 6:41 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Dec 2, 7:03 PM
Type: Labor
Status: Open
Qty: 3
💵
3x Expenses Added Dec 3, 5:31 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.8 business days
🚗
Travel Added Dec 5, 12:56 PM
Type: Travel
Status: Open
Qty: 170
⏱️
▶
2 3x Labor Added Dec 5, 1:50 PM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8.5, 0.5
⏱️
3x Labor Added Dec 5, 2:03 PM
Type: Labor
Status: Open
Qty: 7.5, 0.5
⏱️
▶
2 3x Labor Added Dec 5, 2:10 PM
3x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
7x Travel Added Dec 5, 2:18 PM
Type: Travel
Status: Open
Qty: 10
⏱️
Labor Added Dec 6, 11:14 AM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Dec 6, 8:48 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jeffrey Coles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Dec 10, 3:29 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 3d 18h
🚨 15.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 1:38 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 20d 22h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 1:15 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 23h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Tech On Site
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
L2 Screening
Duration: 14.4 business days (threshold: 1.0 business days)
Exceeded by 13.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Dec 1, 8:00 AM
Created
Nov 13, 10:39 AM
Invoice #
SM-250436

Work Details (35)

Name Type Status Qty Amount Date
WL-03019721 Expenses Open 1 $138.57 Nov 25, 1:39 PM
WL-03019722 Expenses Open 1 $0.00 Nov 25, 1:39 PM
WL-03019812 Expenses Open 1 $0.00 Nov 25, 2:26 PM
WL-03022990 Expenses Open 1 $0.00 Dec 1, 8:21 PM
WL-03022994 Travel Open 170 $0.00 Dec 1, 8:28 PM
WL-03024116 Expenses Open 1 $138.57 Dec 2, 6:41 PM
WL-03024117 Expenses Open 1 $0.00 Dec 2, 6:41 PM
WL-03024118 Expenses Open 1 $0.00 Dec 2, 6:41 PM
WL-03024198 Labor Open 3 $0.00 Dec 2, 7:03 PM
WL-03025465 Expenses Open 1 $140.43 Dec 3, 5:31 PM
WL-03025466 Expenses Open 1 $0.00 Dec 3, 5:31 PM
WL-03025467 Expenses Open 1 $0.00 Dec 3, 5:31 PM
WL-03027971 Travel Open 170 $0.00 Dec 5, 12:56 PM
WL-03028081 Labor Open 7 $0.00 Dec 5, 1:50 PM
WL-03028082 Labor Open 0.5 $0.00 Dec 5, 1:50 PM
WL-03028083 Labor Open 2.5 $0.00 Dec 5, 1:50 PM
WL-03028092 Labor Open 8.5 $360.00 Dec 5, 1:55 PM
WL-03028090 Labor Open 0.5 $0.00 Dec 5, 1:55 PM
WL-03028091 Labor Open 0.5 $200.00 Dec 5, 1:55 PM
WL-03028113 Labor Open 7.5 $900.00 Dec 5, 2:03 PM
WL-03028114 Labor Open 0.5 $0.00 Dec 5, 2:03 PM
WL-03028112 Labor Open 0.5 $500.00 Dec 5, 2:03 PM
WL-03028116 Labor Open 3.5 $720.00 Dec 5, 2:10 PM
WL-03028117 Labor Open 6 $0.00 Dec 5, 2:10 PM
WL-03028115 Labor Open 0.5 $400.00 Dec 5, 2:10 PM
WL-03028118 Expenses Open 1 $0.00 Dec 5, 2:11 PM
WL-03028132 Travel Open 10 $0.00 Dec 5, 2:18 PM
WL-03028128 Travel Open 10 $0.00 Dec 5, 2:18 PM
WL-03028129 Travel Open 10 $0.00 Dec 5, 2:18 PM
WL-03028130 Travel Open 10 $0.00 Dec 5, 2:18 PM
WL-03028131 Travel Open 10 $0.00 Dec 5, 2:18 PM
WL-03028133 Travel Open 10 $0.00 Dec 5, 2:18 PM
WL-03028134 Travel Open 10 $0.00 Dec 5, 2:18 PM
WL-03029201 Labor Open 0.5 $100.00 Dec 6, 11:14 AM
WL-03033138 Labor Open 0.016666666666667 $38.00 Dec 10, 3:29 PM

Details